AI Agents for ITAM

When searching for answers in large knowledge bases or handling routine inquiries, time is often lost. Finding system-specific data such as license metrics or expiration dates can also be slow when navigating complex tools. This increases the risk of delays or errors that may affect important decisions. The intuitive support function helps you get answers faster by using natural language instead of manual searches or lengthy navigation paths. Simply ask a question and receive clear, reliable information that moves your work forward.

Customer Benefit​s 

• Provides quick and accurate answers, reducing time spent searching for information

• Simplifies routine tasks with conversational interactions

• Enhances user experience and productivity with instant, context-aware responses

Trust in AI: Documents which contain the answers are provided to the user which enables the user to read deeper into the topic if desired.

Available as of now

Coming up: Augmentation function

Connect directly to your systems and get instant access to specific data, such as license counts or expiration dates. You ask a simple question and receive up-to-date information without digging through tools or reports. This makes complex lookups easy and supports fast, confident decisions. 

Customer Benefit​s 

• Saves time by providing instant access to system-specific information

• Simplifies complex queries with natural language interactions

• Improves decision-making with accurate, up-to-date data 

Trust in AI​: Augmentation uses the underlying product functionality to provide the results reducing the risk of hallucination. Filters that are applied can also be inspected by the user. 

Available by mid of 2026

Manual invoice handling slows you down and increases the risk of errors. It’s hard to validate data when you can’t trace it back to the original file. The USU agent uses computer vision and OCR to extract key details from invoices, such as vendor details, invoice numbers, dates, and amounts. You click on the PDF to add or adjust fields, which speeds up your workflow. 

Customer Benefits 

• Speeds up processing with simple click-to-add actions
• Reduces errors with reliable OCR
• Keeps full traceability by linking data to the source file

Trust in AI: The model learns from many invoice formats to improve accuracy. You can review and edit results anytime, and the original PDF can be attached to downstream tasks enabling a full audit trail. 

Available as of now

An average large company has more than 300 applications​ in their IT environment. Manual reading through dozens of End User License Agreements (EULA) pages of hundreds of applications is very time-consuming. It’s also error-prone and tough to find the parts that matter for compliance and decision-making. The USU agent scans your EULAs and highlights sections that match criteria like privacy, usage limits or liability. You focus only on what matters. 

Customer Benefits 
• Saves time by pointing you to key passages 
• Supports compliance by flagging critical clauses 
• Lowers the risk of missing important terms

Trust in AI: Results show the exact location of each clause so you can check the original text quickly. 

Available by mid of 2026