AI Agents for CSKM

AI-powered editing from start to finish

The USU Edit Agent is your smart editorial assistant. It helps content teams structure, refine and optimize knowledge articles with ease. Whether you’re starting from scratch or polishing an existing document, the Edit Agent uses generative AI to suggest clearer phrasing, eliminate redundancies and ensure consistent tone and terminology.

You can tailor content for different target groups, channels or formats—without losing control or quality. This means faster publishing, higher editorial standards and less manual effort.

Edit Agent is seamlessly integrated into your USU Knowledge Management environment and works hand in hand with your editorial team. It doesn’t replace expertise—it enhances it.

Smart knowledge access for both customers and service teams

The Inquiry Agent makes knowledge easily accessible—for both customers and employees. It connects users directly to your verified knowledge base and delivers accurate answers in seconds.

For customers:
Integrated into your portal, Help Center or chatbot, the Inquiry Agent enables fast and intuitive self-service. Users simply ask a question and get the right answer—instantly, without contacting support.

For service agents:
The Inquiry Agent appears as a smart chat window right inside the agent desktop. Instead of searching manually or switching systems, agents can enter their question and get relevant, up-to-date articles—without losing context or time.

Whether for external or internal use, the Inquiry Agent ensures consistent answer quality, reduces support effort and boosts service efficiency across all channels.

Ensure AI answers meet your quality standards

Check answer quality with a click—not by chance. Large language models deliver impressive results. But are the answers truly reliable? The USU Validation Agent brings clarity: It makes answer validation measurable, repeatable and scalable.

How it works:
Simply enter a sample question—the Validation Agent automatically generates realistic variants and uses your LLM to produce responses. It then evaluates the results based on clear, defined criteria: completeness, correctness, usefulness and consistency.

What you gain:

• Reliable insights instead of manual spot checks.

• A sharper knowledge base through continuous feedback.

• Scalable quality control—especially valuable in regulated environments like insurance, healthcare or the public sector.

The Validation Agent is more than a test tool. It’s your quality safeguard, your compliance companion and your accelerator for trusted AI—perfectly integrated with USU Knowledge Management.