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IT Event Management

360-degree monitoring of your IT. Get full visibility, correlate events centrally, optimize SLAs and cut ticket volume.
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360° monitoring of your IT with central event correlation, SLA optimization and fewer tickets - screenshot of the USU Event Console with status overview and detailed information.
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More overview and efficiency in IT event management

360° view of your IT landscape

Keep a central overview of all systems, events and services and react quickly to critical developments.

Fast connection of existing systems

Integrate your existing monitoring and ITSM tools easily and efficiently into our event management solution.

Intelligent event and ticket correlation

Automatically bundle related events, avoid duplicate messages and sustainably reduce the flood of tickets.

More efficiency through high automation

Automate routine tasks such as escalations, alerts and status changes and take the pressure off your IT team.

Multi-client dashboards & impact analysis

Visualize all events, errors and effects clearly—even for different organizational units.

Fast and integrated alerting

Recognize critical situations immediately and inform the responsible teams directly and automatically.

    Your advantages of 360° Monitoring

    Our colleague, Alexander Wiedenbruch, explains in the video what 360-degree monitoring of your IT means and how you can use it to optimize your IT processes. Find out how our IT monitoring system records events in real time, recognizes correlations and triggers targeted measures. Benefit from higher service quality, optimized processes and less effort.

    An overview of the entire IT infrastructure

    With USU's IT event management solution, you can integrate all monitoring data from your existing systems centrally. Whether end devices, applications or databases—all information is bundled together. This allows you to identify relevant problems at a glance, reduce false positives and increase customer satisfaction in the long term.
    360° event overview in IT event management: centrally identify, prioritize and resolve critical errors - screenshot of the USU Event Console with detailed information on outages.

    Fast integration & reporting

    Thanks to numerous standard interfaces, you can effortlessly connect your systems—whether on-premises or in the cloud. Event correlation and integration into your ITSM solution automate many processes. This allows you to reduce your operating and support costs, avoid system failures and significantly reduce compliance risks.

    USU IT Event Management: Fast integration through standard interfaces and central event correlation for process automation.

    Central platform for your events

    Our solution normalizes and combines monitoring data from all infrastructure components on a central platform. The collected information is evaluated and presented visually via dashboards and reports. Automatic corrective measures or targeted alerts take the pressure off your IT team in the long term.
    360-degree view of a central IT event management system with integrated data sources, dashboards and automated responses to reduce the workload of IT teams.

    Reduce the flood of tickets, strengthen your service

    By intelligently recognizing correlations between different events, USU IT Event Management automatically creates collective tickets for the right teams. This reduces the number of individual tickets, shortens processing times and significantly lowers your service costs.
    IT dashboard with capacity display and event overview; critical errors, warnings and OK status highlighted in color; automatic ticket creation to optimize IT processes.

    "With USU, we’ve found a reliable partner who offers both a proven solution and the technical know-how we need. The IT Monitoring solution gives us a solid foundation for effective, company-wide and proactive monitoring of our complex IT landscape—all from a single source."

    Oliver Windler

    Head of 2nd Level Server & RZ

    Allianz Technology AG

    Allianz logo with quote on USU IT monitoring: Effective, company-wide monitoring through CIS and strong technical expertise.

    Monitor and analyze your IT Events—from one central view

    USU IT Event Management: Central overview of all events from systems, applications and end devices - for more transparency and fewer false alarms.

    Create IT transparency:

    Analyze centrally, act proactively.

    IT event management with USU: Central console for monitoring, analyzing and controlling all IT events in real time.

    Central event control:

    For transparent, stable IT processes

    IT Event Management Dashboard from USU: Fast integration thanks to standard interfaces and automatic process optimization through event correlation.

    Automate IT processes:

    Reduce costs and avoid risks

    USU IT Event Management: Central overview of all events from systems, applications and end devices - for more transparency and fewer false alarms.
    IT event management with USU: Central console for monitoring, analyzing and controlling all IT events in real time.
    IT Event Management Dashboard from USU: Fast integration thanks to standard interfaces and automatic process optimization through event correlation.

    Create IT transparency:

    Analyze centrally, act proactively.

    Central event control:

    For transparent, stable IT processes

    Automate IT processes:

    Reduce costs and avoid risks

    Powerful features for your IT Event Management

    Complete overview in real time

    Get a central 360° view of all systems, events and services—up-to-date and transparent at all times.

    Intelligently bundle events and tickets

    Recognize and link related events automatically to reduce tickets efficiently.

    Fast integration of your tools

    Easily integrate existing ITSM and monitoring systems and optimize your event and alarm processes.

    Automated workflows and actions

    Increase your efficiency with automated processes for escalations, alerts and error analyses.

    Clear dashboards for teams

    Use multi-client-capable dashboards for clear analyses, fast error detection and well-founded decisions.

    Direct alarm in the event of faults

    Trigger automatic alerts so your teams can respond quickly and avoid downtime.

    360-Degree Monitoring

    Everything at a glance with one solution
    Get your free white paper now!
    White Paper
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    Additional resources

    Let’s talk—directly and personally

    Do you have questions about IT monitoring? A quick call can be way more helpful than a long email chain. Talk to our expert to explore our products and see them in action, firsthand.

    Melisa Mujic

    Melisa Mujic

    ITM Community Developer

    We are here to help

    Send us a message

    No matter if you like to partner with USU or just have a few questions.

    IT Event Management FAQ: Top questions, clearly answered

    What is IT Event Management?

    With IT event management, you can recognize and evaluate events in your IT infrastructure at an early stage. This allows you to avoid and rectify faults more quickly.

    Why is central Event Correlation important?

    The consolidation of all events gives you a clear overview. You recognize correlations more quickly and thus increase the efficiency of your IT teams.

    How does USU support SLA optimization?

    Our IT event management helps you to identify critical events at an early stage and react in a targeted manner. This allows you to ensure your service quality and fulfill SLAs more reliably.

    How does IT Event Management contribute to ticket reduction?

    Intelligent filtering and prioritization help you avoid unnecessary tickets. Your IT department can concentrate on really important tasks.

    Is USU IT Event Management flexibly customizable?

    Yes, our solution can be easily adapted to your existing systems and individual requirements.
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    Phone: +1 6179774167

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