Knowledge Center

Trust is essential—especially when AI is involved.

That’s why USU delivers a unique quality promise: The USU AI Quality Guarantee. A new generation of AI for customer service: transparent, scalable and accountable.

It ensures that answers generated by our knowledge management tool meet the standards of your industry—whether in insurance, healthcare or IT.

You define the level of precision. Our system tracks accuracy, learns from feedback and ensures that every AI-generated response meets your standards—reliably, across all channels.

With USU, AI becomes a tool you can trust.

Quality isn’t just a checkbox—it’s a continuous cycle.

With USU, answer quality is part of every step in your knowledge lifecycle. From content creation to real-time delivery, every phase builds on the next—for consistent, reliable results across all service channels.

How it works:

• Create
  Knowledge is structured, written and refined using AI-supported tools—ensuring clarity, consistency and usability from the start.
  
  
• Validate
  Before going live, content is automatically tested against real queries. Accuracy, completeness and relevance are evaluated and optimized continuously.
  
  
• Deliver
  Approved content flows directly into your service operations—whether through self-service or assisted channels. Answer quality remains consistently high everywhere.
  
  
• Learn & Improve
  Real-world feedback flows back into the process—so your content evolves, gaps are closed and new insights inform the next creation cycle.

This closed loop ensures that every piece of content improves over time—and that service quality remains consistently high, across all channels and touchpoints.

Welcome to the next era of knowledge management—driven by agentic AI.

These intelligent agents do more than assist; they act autonomously. Whether updating outdated knowledge articles, reviewing content quality or proactively creating new documents based on user behavior and feedback, agentic AI agents take ownership of recurring knowledge tasks.

They analyze, decide, and act—freeing your human experts to focus on high-value interactions. With secure guardrails and clear transparency, you remain in control while your knowledge management processes run smarter, faster and with minimal manual effort.

With our AI-powered search function, you find instead of search. Even vague or incomplete queries lead to the right results—fast, intuitive and accurate.

Our knowledge AI-agent, enhances the system with generative AI and delivers context-based answers with confidence.

Knowledge Center gives every user exactly what they need—without distractions. Its customizable interface lets you tailor the knowledge experience for different user roles or departments.

With drag-and-drop, you can configure dashboards that show only the most relevant information, search filters, favorites, or news elements. This helps reduce search time, improve usability and ensure that your teams always have the right content at their fingertips—even in fast-paced service environments. 

Complex inquiries often require more than a keyword match. With guided dialogs and active documents, you can lead users step by step to the right answer. Whether it’s for troubleshooting, processes or decision-making—the system navigates through structured questions to narrow down the problem and provide targeted solutions. This reduces pressure on agents, shortens training times and ensures consistent responses—even for rarely used or sensitive procedures.

USU Knowledge Center connects seamlessly with the tools you already use. Whether in CRM systems, service portals or chatbot platforms—content can be used consistently and contextually across all channels. APIs and standard connectors make integration fast and future-proof. This means: No duplication, no media breaks and a smoother service experience for both customers and employees.

Boost efficiency with tailored workflows. You can define roles, assign tasks and configure workflows to match your compliance needs. Editors can work in parallel, co-authors can be added temporarily and feedback loops are easy to implement. That makes the editorial process transparent, structured and efficient—even for distributed or multilingual teams.