Enterprise ITSM in 5 Weeks, Fixed Price

Start with USU enterprise service management without the project overhead. Fixed pricing, defined scope, zero surprises—ready to go live in 5 weeks.

ITSM projects don't have to take months or cost like a replatforming exercise. The ITSM starter package is designed for mid-sized and large IT departments that want to adopt USU enterprise service management quickly, with guaranteed timeline, fixed budget, and zero scope creep. You get a live, functional ITSM environment in 5 weeks with known cost and known deliverables.

This is entry without risk: planning security for IT leaders, budget certainty for finance, and fast time-to-value for your team.

The starter package follows a fixed, repeatable methodology developed by USU's ITSM consulting experts. In 5 weeks, you move from kickoff to handoff: your project team is trained, your system is configured, and your first incidents and service requests are flowing through the new platform.

The timeline is guaranteed. "Ready in 5 weeks" means USU commits to delivery within that window with defined conditions on both sides—your input (data, interfaces) and USU's output (configuration, training, handoff).

Timeline:

• Week 1–2: Configuration of USU Service Management, User Management, and Orchestra based on your organizational structure and master data
• Week 3–4: Integration to Active Directory and mail systems; testing and tuning
• Week 5: Team training and cutover support; handoff to your operations team

Key takeaways:

• Fixed 5-week timeline eliminates project uncertainty
• Defined scope prevents scope creep and budget overruns
• Repeatable methodology means predictable outcomes
• Your team is trained and equipped to operate independently post-launch

The starter package covers three core USU components deployed in a SaaS environment: Service Management (Incident & Service Request Ticketing), User Management, and Orchestra (workflow automation and orchestration). This combination handles the most common ITSM processes out of the box.

Service Management handles incident and service request ticketing—the two processes that consume most IT service desk resources. User Management provides the foundation for role-based access and team organization. Orchestra enables lightweight automation of routine tasks (ticket routing, status updates, approval workflows) so your team spends time on complex issues, not manual work.

On-premises deployment is possible with customized conditions; default is SaaS for simplicity and speed.

Key takeaways:

• Three core modules cover incident and service request handling
• Orchestra enables automation of routine workflows out of the box
• Standard integration to AD and mail reduces setup time
• Defined scope means fast delivery; post-launch additions can follow
• Training is included; your team owns operations after handoff

The starter package is sized for mid-sized and large IT departments—typically organizations with around 50 IT staff or more. It's ideal for teams that currently run an open-source tool, in-house development, or a fragmented tool mix and want to consolidate on a proven ITSM platform without the months and uncertainty of a traditional implementation.

The package assumes your IT department has:

• A defined organizational structure with clear team roles and responsibilities
• An existing directory service (Active Directory)
• A mail system (Exchange or equivalent)
• Desire to move quickly without extensive customization

If your organization is smaller than 50 IT staff, or requires deep customization, a different engagement model may fit better; contact USU sales.

Typical fit:

• Medium to large enterprises (50+ IT staff)
• Current tool: open-source, in-house, or fragmented mix
• Goal: Fast consolidation on a unified ITSM platform
• Timeline flexibility: Needs to go live quickly
• Customization appetite: Low to moderate (standard processes, not bespoke workflows)

Key takeaways:

• Designed for mid-sized and large IT departments
• Works best for teams replacing legacy or open-source tools
• Assumes defined organizational structure and existing directory services
• Fast timeline requires willingness to adopt standard ITSM processes
• Not ideal for organizations needing extensive custom development

Your success depends on timely input. You'll provide organizational data (org chart, locations, users, user groups), master data (service definitions, team rosters), and access to systems (Active Directory, mail). USU provides the rest: configuration, integration, testing, and training.

This shared responsibility model keeps the timeline on track. Delays in data provision extend the 5-week window; clear ownership prevents surprises.

What USU provides:

• ITSM platform configuration and customization (within scope)
• Integration to your Active Directory and mail system
• Testing, quality assurance, and environment setup
• Team training and operational handoff documentation
• Ongoing support post-launch (standard support terms apply)

What you provide:

• Organizational data: org chart, department structure, locations
• Master data: service catalog (incident & request categories), team rosters, SLA targets
• Access: Active Directory credentials and mail system access for integration
• Participation: Key stakeholders available for decisions and testing
• Commitment: Data accuracy and timely feedback

Key takeaways:

• Shared responsibility keeps timeline predictable
• Early data preparation accelerates configuration
• Clear input/output expectations prevent scope creep
• Your team is trained during the 5-week window, not after

The starter package is offered at a fixed price covering consulting, configuration, integration, training, and handoff. Price is available on request from USU sales and depends on scope (e.g., number of users, complexity of organization structure, number of integrations). There are no hidden costs or surprise change orders—the fixed price applies to the defined scope.

Timeline: 5 weeks from kickoff to operational handoff, contingent on timely data provision and stakeholder availability.

Key takeaways:

• Fixed price for predictable budgeting
• No hidden or additional charges within defined scope
• 5-week timeline is guaranteed under standard conditions
• Subsequent follow-up projects (knowledge management, advanced automation) are separate engagements with separate pricing
• Standard support terms apply post-handoff