The Forrester Wave™: Knowledge Management Solutions, Q4 2024

USU recognized as a ‘Strong Performer’ in Forrester Wave™ 2024 report

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Our Clear Focus: Quality Without Compromise

USU is proud to be recognized as a Strong Performer in the Forrester Wave™ Knowledge Management Solutions, Q4 2024.  

Key Findings from the Forrester Wave™ Knowledge Management Solutions, Q4 2024 include:

  • Industry trends: GenAI is changing knowledge management before our eyes.
  • Top 11 Knowledge Management Solutions: A comprehensive evaluation of the most significant solutions.
  • Strategic Recommendations: Pay close attention to still-evolving KM solution metrics and analytics.

Source: The Forrester Wave™: Knowledge Management Solutions, Q4 2024 - The 11 Providers That Matter Most And How They Stack Up by Julie Mohr, Stephanie Balaouras, Sarah Morana, and Kara Hartig

 

We believe our ranking shows: We focus on quality instead of uncontrolled use of AI. While other providers exploit the full potential of GenAI, we take a targeted approach. With our USU quality guarantee, we ensure correctness, completeness, usability and repeatability. 

We are the only provider that leverages the benefits of AI without compromising on quality. Our approach ensures compliance with the highest standards, making us a trusted choice for highly regulated industries like healthcare and finance.

Our Partnership

Customer Driven is a leading Australian Customer Experience Advisory and Services company. Over the past 7 years Customer Driven has established a proven Knowledge Management Practice and has deployed Customer Driven’s proprietary Knowledge Management toolset and governance framework across numerous clients to over 6000 users. USU have partnered with Customer Driven to consult, deploy, train and transition or manage USU’s knowledge management solution in Australia.

 

Learn more: https://www.customerdriven.com.au/