The Global Top 20 Enterprise Service Management Providers 2024

Vendor Analysis and Key Market Trends for ESM

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Transformative Forces through Artificial Intelligence (AI) and Machine Learning (ML)

The current “Vendor Selection Matrix™ Enterprise Service Management Solutions” report addresses crucial global market trends, providing well-founded decision-making support for selecting an ESM provider. Research In Action surveyed 1,000 IT and business managers with budget responsibilities from companies across various industries worldwide for the report.

One of the top three market trends in the technology sector identified by the analyst firm is the integration of artificial intelligence and machine learning. By leveraging AI and ML, companies can not only optimize their operations but also create a more attractive, efficient and supportive work environment. Thus, in addition to technological advancement, there is also a significant focus on improving the digital user experience.

USU has once again been rated as a market leader with its USU Enterprise Service Management solution, ranking third overall. USU achieved the best results in the categories of recommendation index, price versus value ratio and customer satisfaction. For the overall breadth and depth of its solution offerings, USU received the second-highest score in the global vendor comparison.

This report offers:
  • A helpful decision-making basis regarding the requirements for an ESM provider
  • An overview of the top market trends in the categories of technology, process and people
  • Insights into strategy, investments, and current challenges faced by decision-makers worldwide in the field of Enterprise Service Management

Download the report now and make well-informed decisions in selecting a provider!

FLOWSTER Solutions is an expert in the intelligent and holistic IT automation of processes in the areas of IT infrastructure, IT services, applications and cloud. The cross-manufacturer software products and solutions support companies in the digitization, optimization and consolidation of technical infrastructure processes. With end-to-end automation for complex enterprise environments as well as highly integrative and sustainable complete solutions in all IT areas, FLOWSTER Solutions creates decisive competitive advantages.

Comprehensive consulting services also open up new innovation potential. FLOWSTER Solutions and its partners also implement projects for customers and support them in realizing their digitization strategy.