The Global Top 20 Enterprise Service Management Providers 2024

Vendor Analysis and Key Market Trends for ESM

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Transformative Forces through Artificial Intelligence (AI) and Machine Learning (ML)

The current “Vendor Selection Matrix™ Enterprise Service Management Solutions” report addresses crucial global market trends, providing well-founded decision-making support for selecting an ESM provider. Research In Action surveyed 1,000 IT and business managers with budget responsibilities from companies across various industries worldwide for the report.

One of the top three market trends in the technology sector identified by the analyst firm is the integration of artificial intelligence and machine learning. By leveraging AI and ML, companies can not only optimize their operations but also create a more attractive, efficient and supportive work environment. Thus, in addition to technological advancement, there is also a significant focus on improving the digital user experience.

USU has once again been rated as a market leader with its USU Enterprise Service Management solution, ranking third overall. USU achieved the best results in the categories of recommendation index, price versus value ratio and customer satisfaction. For the overall breadth and depth of its solution offerings, USU received the second-highest score in the global vendor comparison.

This report offers:
  • A helpful decision-making basis regarding the requirements for an ESM provider
  • An overview of the top market trends in the categories of technology, process and people
  • Insights into strategy, investments, and current challenges faced by decision-makers worldwide in the field of Enterprise Service Management

Download the report now and make well-informed decisions in selecting a provider!

Our Partnership

Gentlemen Group GmbH was founded on January 1, 2021 and is an owner-managed and financially independent company. Its value and strength lie on the one hand in the mission, the values and the resulting organization, and on the other hand in the selected excellent committed people. People who have gained their expertise and experience in the environment of medium to very large companies. They all have excellent references, are very well educated and are characterized by common values in line with the values of a Gentle:(hu):man and thus the GentlemenGroup as such. Customers experience the special expertise especially in the comprehensive areas of IT. This includes service management, management and technology consulting with a focus on strategy, organization, IT governance as well as solution implementation and training. They have over 120 years of experience in process consulting, such as Enterprise Service Management (ESM) and Identity and Access Management (IAM). Although still so young, the company is already working with large customers in various segments.

 

More infos: https://www.gentlemengroup.de/en/beautiful-business-en/