The Global Top 20 Enterprise Service Management Providers 2024

Vendor Analysis and Key Market Trends for ESM

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Transformative Forces through Artificial Intelligence (AI) and Machine Learning (ML)

The current “Vendor Selection Matrix™ Enterprise Service Management Solutions” report addresses crucial global market trends, providing well-founded decision-making support for selecting an ESM provider. Research In Action surveyed 1,000 IT and business managers with budget responsibilities from companies across various industries worldwide for the report.

One of the top three market trends in the technology sector identified by the analyst firm is the integration of artificial intelligence and machine learning. By leveraging AI and ML, companies can not only optimize their operations but also create a more attractive, efficient and supportive work environment. Thus, in addition to technological advancement, there is also a significant focus on improving the digital user experience.

USU has once again been rated as a market leader with its USU Enterprise Service Management solution, ranking third overall. USU achieved the best results in the categories of recommendation index, price versus value ratio and customer satisfaction. For the overall breadth and depth of its solution offerings, USU received the second-highest score in the global vendor comparison.

This report offers:
  • A helpful decision-making basis regarding the requirements for an ESM provider
  • An overview of the top market trends in the categories of technology, process and people
  • Insights into strategy, investments, and current challenges faced by decision-makers worldwide in the field of Enterprise Service Management

Download the report now and make well-informed decisions in selecting a provider!

LicenseCore was was founded in 2014. Our staff are recognized professionals with strong references and decades of experience in the IT and Software Asset Management field. Our team is organized to cover the full spectrum of software asset management and licensing consulting. Our services:

  • Development and support of Software Asset Management process
  • Preparation for manufacturer audit
  • Centralization of license purchases
  • License consulting and planning prior to new acquisitions and upgrades

We place particular emphasis on keeping abreast of current IT vendor licensing policies, policies and regulations, thereby providing our customers with up-to-date information on vendor licensing, infrastructure and economic labors.