The Global Top 20 Enterprise Service Management Providers 2024

Vendor Analysis and Key Market Trends for ESM

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Transformative Forces through Artificial Intelligence (AI) and Machine Learning (ML)

The current “Vendor Selection Matrix™ Enterprise Service Management Solutions” report addresses crucial global market trends, providing well-founded decision-making support for selecting an ESM provider. Research In Action surveyed 1,000 IT and business managers with budget responsibilities from companies across various industries worldwide for the report.

One of the top three market trends in the technology sector identified by the analyst firm is the integration of artificial intelligence and machine learning. By leveraging AI and ML, companies can not only optimize their operations but also create a more attractive, efficient and supportive work environment. Thus, in addition to technological advancement, there is also a significant focus on improving the digital user experience.

USU has once again been rated as a market leader with its USU Enterprise Service Management solution, ranking third overall. USU achieved the best results in the categories of recommendation index, price versus value ratio and customer satisfaction. For the overall breadth and depth of its solution offerings, USU received the second-highest score in the global vendor comparison.

This report offers:
  • A helpful decision-making basis regarding the requirements for an ESM provider
  • An overview of the top market trends in the categories of technology, process and people
  • Insights into strategy, investments, and current challenges faced by decision-makers worldwide in the field of Enterprise Service Management

Download the report now and make well-informed decisions in selecting a provider!

Our Partnership

Raynet is a global software vendor with market-leading solutions and managed service provider in the field of Enterprise Software Management. Following the mission “Discover to manage”, Raynet offers the market unique products covering all technologies.

In addition to the headquarters in Paderborn, Raynet has further locations in Germany, the USA, Poland, Turkey, and the UK. With more than 140 highly qualified employees, Raynet has been supporting well-known customers and partners worldwide in their projects with its portfolio since 1999 – from Unified Data Management and Software Asset Management to Software Packaging and Workflow Management to Unified Endpoint Management. Raynet also maintains strong partnerships with the leading companies in this industry.

Raynet products are unique in design and functionality. Their development is highly driven by customers and partners, who play an important role in product optimization and are the main reason why they always occupy a top position. Whether a new SAM project is to be set up or a deployment tool introduced, a packaging factory planned, or a migration carried out – Raynet is always the best-of-breed partner for all products, services and solutions of Application Lifecycle Management for Enterprises.

 

Learn more: https://raynet.de/en/