The Global Top 20 Enterprise Service Management Providers 2024

Vendor Analysis and Key Market Trends for ESM

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Transformative Forces through Artificial Intelligence (AI) and Machine Learning (ML)

The current “Vendor Selection Matrix™ Enterprise Service Management Solutions” report addresses crucial global market trends, providing well-founded decision-making support for selecting an ESM provider. Research In Action surveyed 1,000 IT and business managers with budget responsibilities from companies across various industries worldwide for the report.

One of the top three market trends in the technology sector identified by the analyst firm is the integration of artificial intelligence and machine learning. By leveraging AI and ML, companies can not only optimize their operations but also create a more attractive, efficient and supportive work environment. Thus, in addition to technological advancement, there is also a significant focus on improving the digital user experience.

USU has once again been rated as a market leader with its USU Enterprise Service Management solution, ranking third overall. USU achieved the best results in the categories of recommendation index, price versus value ratio and customer satisfaction. For the overall breadth and depth of its solution offerings, USU received the second-highest score in the global vendor comparison.

This report offers:
  • A helpful decision-making basis regarding the requirements for an ESM provider
  • An overview of the top market trends in the categories of technology, process and people
  • Insights into strategy, investments, and current challenges faced by decision-makers worldwide in the field of Enterprise Service Management

Download the report now and make well-informed decisions in selecting a provider!

Our Partnership

RixMind is a dedicated IT Asset and Service Management company with a global reach and a people-first approach. Our journey began as part of Squalio, where we built deep expertise in software licensing, vendor management, and IT governance. Today, as an independent brand, we focus entirely on delivering enterprise-grade ITAM and ITSM solutions tailored to real business needs - and we make them accessible through fair, transparent pricing.

Our partnership with USU, a leader in ITAM technology, allows us to combine their powerful platform with our hands-on service expertise. Together, we help organizations:

• Gain full visibility and control over their IT environments
• Optimize licensing and vendor agreements for better ROI
• Strengthen compliance, governance, and operational efficiency

By merging USU’s innovative capabilities with our practical experience across complex vendors like Microsoft, Oracle, IBM, and SAP, we deliver solutions that connect technology, people, and strategy - ensuring IT works smarter, simpler, and with greater impact.