Training Classes

Filtrare per
USU IT Service Management

USU Service Management: Service Request Management Training

In this 2-day course, you will learn how to define and request products and services for the shop in Service Request Manager. Content/Learning Objectives: Learn how to use the USU Service…

Date
-
Location
Virtual Classroom (Germany)
Languages
German
USU IT Service Management

USU Service Management: Asset Manager

You will learn how to keep the CMDB up-to-date as a asset manager and user. Content/Learning Objectives: Learn how to use the USU Service Management interface.Get to know the data model of the…

Date
Location
Virtual Classroom (Germany)
Languages
German
USU IT Service Management

USU Service Management: Incident & Problem Manager

In this course, you will learn how to work with incidents and problems in different roles. Content/Learning Objectives: Learn how to use the USU Service Management interface.You learn how to…

Date
Location
Virtual Classroom (Germany)
Languages
German
USU IT Service Management

USU Service Management: Change Manager

In this course you will learn the basic functionality of the Change Manager.Content/Learning Objectives: Learn how to use the USU Service Management interfaceLearn how to request a change and…

Date
Location
Virtual Classroom (Germany)
Languages
German
USU IT Service Management

USU Service Management: Release Manager

IIn this course you will learn the basic functionality of the Release Manager.Content/Learning Objectives: Learn how to use the USU Service Management interface.Work with release packages and…

Date
Location
Virtual Classroom (Germany)
Languages
German
USU IT Service Management

USM Admin: Customizing

In this 2-day course, you'll learn how to configure USU Service Management for your needs and transfer it to the target environments.Content/Learning Objectives: Logging customizingCreating new…

Date
-
Location
Virtual Classroom (Germany)
Languages
German
USU Software Asset Management

ST03-1 USU License Management - End User Training

This core training enables users to understand and make use of the overall USU License Management functionality for Software Asset Management.Content/Learning Objectives:Understanding the USU License…

Date
-
Location
Virtual Classroom (Germany)
Languages
English
USU IT Service Management

USM Admin: Authorization

In this training you will learn how to create and edit a business view with Smart Tiles and InfoObjects. You will learn how to create users with assigned groups and roles and how to design these…

Date
Location
Virtual Classroom (Germany)
Languages
German
USU Software Asset Management

ST04-1 USU License Management - Catalog Data

This basic training focuses on a core element of USU License Management - the Catalog. Content/Learning Objectives: Understand the Catalog Get to know potential sources for data/…

Date
Location
Virtual Classroom (Germany)
Languages
English
USU IT Service Management

USM Admin: Introduction to Workflow - Training

In this 2-day course you will learn how to create and edit technical workflows. You will learn how to write workflows, debug them and assign them as an action (e.g. button) to the user interface.…

Date
-
Location
Virtual Classroom (Germany)
Languages
German
USU Software Asset Management

ST08-1 USU License Management - License Inventory

License management basicsThe different types of license pools and their purposeHow to manually record licensesUnderstand the license import templateLicense handlingTarget Group:

Date
-
Location
Virtual Classroom (Germany)
Languages
English
USU Software Asset Management

ST05-1 USU License Management - Software Inventory Recognition

Understand the strategic model A-model (operative level of inventory processing)Identification of appropriate sources, design import data feeds (basics)Understand the built of the raw…

Date
-
Location
Virtual Classroom (Germany)
Languages
English
USU Software Asset Management

ST05-2 USU License Management - Software Inventory Process & Control

Once software inventory data has been successfully loaded into the application, it will be processed. This training focuses on understanding the interpretation of raw data, the signature coverage…

Date
-
Location
Virtual Classroom (Germany)
Languages
English
USU Software Asset Management

ST02-1 USU License Management - Functions & Configurations

This training is focused on understanding/handling the data feeds, i.e. understanding the specification requirements, but also options for data transformation and, in particular, understanding the…

Date
-
Location
Virtual Classroom (Germany)
Languages
English
USU Software Asset Management

ST16-3 USU Optimization for SAP® - End User

The end user training for USU Optimization for SAP® covers its different modules, functions and the front end navigation. Furthermore the training provides a deep insight into the usage consolidation…

Date
-
Location
Virtual Classroom (Germany)
Languages
English
USU IT Monitoring

ZIS-Automation with ZIS-REXX

You will learn how to automate workflows with the ZIS System. In doing so, we will enrich event, service, and performance data. Furthermore, you will learn how to integrate external structures and…

Date
-
Location
Virtual Classroom (Germany)
Languages
German
USU IT Monitoring

Dashboarding for Serviceowner

You will discover the possibilities for displaying your data center environment with ZIS GUI and SSC (Self Service Cockpit). An example is used to visually display a data center environment…

Date
-
Location
Virtual Classroom (Germany)
Languages
German
USU IT Monitoring

Alarm & Maintenance Management

You will learn how to manage the state-dependent processing of alarms and what you need to do to avoid false alarms. Additionally, you will learn how to secure alarms with multi-level escalation…

Date
Location
Virtual Classroom (Germany)
Languages
German
USU IT Monitoring

Umbrella - Beginner Training

In this training, you will learn the core functions of the ZIS System from scratch.In addition to new terms that are inherent to the ZIS System, you will hear more about connecting interfaces, event…

Date
-
Location
Virtual Classroom (Germany)
Languages
German
USU IT Monitoring

Reporting

In the 2-day online training, you will learn everything about reports and how to create them. Learn how data processing is used in Report and sub-reports and how to work with sub-reports and advanced…

Date
-
Location
Virtual Classroom (Germany)
Languages
German
USU IT Monitoring

SLM - Service Level Monitor

You will learn how to correctly interpret SLM dashboards on the web GUI and manage service levels, as well as how to make corrections and perform monitoring. Furthermore, you will learn how to set up…

Date
-
Location
Virtual Classroom (Germany)
Languages
German
USU IT Monitoring

Umbrella Monitoring - Systems Management

You will learn how to quickly trace back where the cause lies and how to recognize and display service dependencies. Furthermore, you will learn how to visualize the impact of faults/changes on…

Date
-
Location
Virtual Classroom (Germany)
Languages
German