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USU IT Service Management

USU Service Management: Service Request Management Training

In this 2-day course, you will learn how to define and request products and services for the shop in Service Request Manager. Content/Learning Objectives: Learn how to use the USU Service Management interface.Request…

Date
2/7/2022
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management

USU Service Management: Asset Manager

You will learn how to keep the CMDB up-to-date as a asset manager and user. Content/Learning Objectives: Learn how to use the USU Service Management interface.Get to know the data model of the Asset and…

Date
2/9/2022
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management

USU Service Management: Incident & Problem Manager

In this course, you will learn how to work with incidents and problems in different roles. Content/Learning Objectives: Learn how to use the USU Service Management interface.You learn how to handle and…

Date
2/15/2022
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management

USU Service Management: Change Manager

In this course you will learn the basic functionality of the Change Manager.Content/Learning Objectives: Learn how to use the USU Service Management interfaceLearn how to request a change and process it…

Date
2/16/2022
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management

USU Service Management: Release Manager

IIn this course you will learn the basic functionality of the Release Manager.Content/Learning Objectives: Learn how to use the USU Service Management interface.Work with release packages and release unitsCreate…

Date
2/17/2022
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management

USM Admin: Customizing

In this 2-day course, you'll learn how to configure USU Service Management for your needs and transfer it to the target environments.Content/Learning Objectives: Logging customizingCreating new object…

Date
2/22/2022
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management

USM Admin: Authorization

In this training you will learn how to create and edit a business view with Smart Tiles and InfoObjects. You will learn how to create users with assigned groups and roles and how to design these roles…

Date
2/24/2022
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management

USM Admin: Introduction to Workflow - Training

In this 2-day course you will learn how to create and edit technical workflows. You will learn how to write workflows, debug them and assign them as an action (e.g. button) to the user interface.Content/Learning…

Date
3/7/2022
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management

USM Admin: Business Process Manager

In this 2-day course you will learn the basics for the Business Process Manager. You will know how to create, debug and deploy processes.Content/Learning Objectives: Introduction to the Process ModellerCreating…

Date
3/9/2022
Location
Virtual Classroom (Germany)
Language
German