You will learn how to quickly trace back where the cause lies and how to recognize and display service dependencies. Furthermore, you will learn how to visualize the impact of faults/changes on…
In this 2-day course, you will learn how to define and request products and services for the shop in Service Request Manager. Content/Learning Objectives: Learn how to use the USU Service…
You will learn how to keep the CMDB up-to-date as a asset manager and user. Content/Learning Objectives: Learn how to use the USU Service Management interface.Get to know the data model of the…
In this course, you will learn how to work with incidents and problems in different roles. Content/Learning Objectives: Learn how to use the USU Service Management interface.You learn how to…
In this course you will learn the basic functionality of the Change Manager.Content/Learning Objectives: Learn how to use the USU Service Management interfaceLearn how to request a change and…
IIn this course you will learn the basic functionality of the Release Manager.Content/Learning Objectives: Learn how to use the USU Service Management interface.Work with release packages and…
In this 2-day course, you'll learn how to configure USU Service Management for your needs and transfer it to the target environments.Content/Learning Objectives: Logging customizingCreating new…
This core training enables users to understand and make use of the overall USU License Management functionality for Software Asset Management.Content/Learning Objectives:Understanding the USU License…
In this training you will learn how to create and edit a business view with Smart Tiles and InfoObjects. You will learn how to create users with assigned groups and roles and how to design these…
This basic training focuses on a core element of USU License Management - the Catalog.
Content/Learning Objectives: Understand the Catalog Get to know potential sources for data/…
In this 2-day course you will learn how to create and edit technical workflows. You will learn how to write workflows, debug them and assign them as an action (e.g. button) to the user interface.…
License management basicsThe different types of license pools and their purposeHow to manually record licensesUnderstand the license import templateLicense handlingTarget Group:
Understand the strategic model A-model (operative level of inventory processing)Identification of appropriate sources, design import data feeds (basics)Understand the built of the raw…
Once software inventory data has been successfully loaded into the application, it will be processed. This training focuses on understanding the interpretation of raw data, the signature coverage…
This training is focused on understanding/handling the data feeds, i.e. understanding the specification requirements, but also options for data transformation and, in particular, understanding the…
The end user training for USU Optimization for SAP® covers its different modules, functions and the front end navigation. Furthermore the training provides a deep insight into the usage consolidation…
You will learn how to automate workflows with the ZIS System. In doing so, we will enrich event, service, and performance data. Furthermore, you will learn how to integrate external structures and…
You will discover the possibilities for displaying your data center environment with ZIS GUI and SSC (Self Service Cockpit). An example is used to visually display a data center environment…
You will learn how to manage the state-dependent processing of alarms and what you need to do to avoid false alarms. Additionally, you will learn how to secure alarms with multi-level escalation…
In this training, you will learn the core functions of the ZIS System from scratch.In addition to new terms that are inherent to the ZIS System, you will hear more about connecting interfaces, event…
In the 2-day online training, you will learn everything about reports and how to create them. Learn how data processing is used in Report and sub-reports and how to work with sub-reports and advanced…
You will learn how to correctly interpret SLM dashboards on the web GUI and manage service levels, as well as how to make corrections and perform monitoring. Furthermore, you will learn how to set up…
You will learn how to quickly trace back where the cause lies and how to recognize and display service dependencies. Furthermore, you will learn how to visualize the impact of faults/changes on…