You will learn how to quickly trace back where the cause lies and how to recognize and display service dependencies. Furthermore, you will learn how to visualize the impact of faults/changes on…
In this 2-day course, you will learn how to define and request products and services for the shop in Service Request Manager. Content/Learning Objectives: Learn how to use the USU Service…
You will learn how to keep the CMDB up-to-date as a asset manager and user. Content/Learning Objectives: Learn how to use the USU Service Management interface.Get to know the data model of the…
In this course, you will learn how to work with incidents and problems in different roles. Content/Learning Objectives: Learn how to use the USU Service Management interface.You learn how to…
In this course you will learn the basic functionality of the Change Manager.Content/Learning Objectives: Learn how to use the USU Service Management interfaceLearn how to request a change and…
IIn this course you will learn the basic functionality of the Release Manager.Content/Learning Objectives: Learn how to use the USU Service Management interface.Work with release packages and…
In this 2-day course, you'll learn how to configure USU Service Management for your needs and transfer it to the target environments.Content/Learning Objectives: Logging customizingCreating new…
In this 2-day course you will learn how to create and edit technical workflows. You will learn how to write workflows, debug them and assign them as an action (e.g. button) to the user interface.…
In this training you will learn how to create and edit a business view with Smart Tiles and InfoObjects. You will learn how to create users with assigned groups and roles and how to design these…
In this 2-day course you will learn the basics for the Business Process Manager. You will know how to create, debug and deploy processes.Content/Learning Objectives: Introduction to the Process…