ST30-3 USU Service Management: Change Management

In this course you will learn the basic functionality of the Change Management.
Content/Learning Objectives:

• Learn how to use the USU Service Management interface
• Learn how to request a change and process it in different roles
• Learn how to define model tickets for the change process
• Important master data for the change processes

Prior knowledge:

• PC skills

​​​​Target group:

• Process owner for Change Management