Training Courses

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USU IT Monitoring

Alarm & Maintenance Management

You will learn how to manage the state-dependent processing of alarms and what you need to do to avoid false alarms. Additionally, you will learn how to secure alarms with multi-level escalation…

USU IT Monitoring

Dashboarding for Serviceowner

You will discover the possibilities for displaying your data center environment with ZIS GUI and SSC (Self Service Cockpit). An example is used to visually display a data center environment…

USU IT Monitoring

Reporting

In the 2-day online training, you will learn everything about reports and how to create them. Learn how data processing is used in Report and sub-reports and how to work with sub-reports and advanced…

USU IT Monitoring

SLM - Service Level Monitor

You will learn how to correctly interpret SLM dashboards on the web GUI and manage service levels, as well as how to make corrections and perform monitoring. Furthermore, you will learn how to set up…

USU Software Asset Management

ST01-1 USU License Management - Installation & Administration

The "System Administration" training focuses on technical details and requirements, such as setup and platform configuration and system maintenance - especially patch and release management for USU…

USU Software Asset Management

ST01-2 USU License Management - User Administration

This training focuses on managing access rights in USU License Management. You will learn how to set up data roles, application roles and profiles that correspond to our SLM role model. You will also…

USU Software Asset Management

ST01-3 USU License Management - Administration Troubleshooting & Support

The 'USU License Management - Administration Troubleshooting & Support' training deals with problems that might occur during installation, upgrading or daily operations. Content/Learning…

USU Software Asset Management

ST02-1 USU License Management - Functions & Configurations

This training is focused on understanding/handling the data feeds, i.e. understanding the specification requirements, but also options for data transformation and, in particular, understanding the…

USU Software Asset Management

ST02-2 USU License Management - File Import Monitoring & Troubleshooting

The 'Data Management: File Import Monitoring & Troubleshooting ' training is focused on teaching you how to monitor and troubleshoot imports, how to fix the most common problems, how to recover…

USU Software Asset Management

ST03-1 USU License Management - End User Training

This core training enables users to understand and make use of the overall USU License Management functionality for Software Asset Management.Content/Learning Objectives:Understanding the USU License…

USU Software Asset Management

ST03-5 USU License Management - SAM Core Roles

This training gives you an overview of all operative and supporting roles of a SAM team and describes the activities of the core roles. After the theory, we discuss how this concept can be…

USU Software Asset Management

ST04-1 USU License Management - Catalog Data

This basic training focuses on a core element of USU License Management - the Catalog. Content/Learning Objectives: Understand the Catalog Get to know potential sources for data/…

USU Software Asset Management

ST04-2 USU License Management - Catalog Update

This training enables you to perform a catalog update in USU License Management and to analyze the error logs and resolve possible errors. Content/Learning Objectives: …

USU Software Asset Management

ST05-1 USU License Management - Software Inventory Recognition

Understand the strategic model A-model (operative level of inventory processing)Identification of appropriate sources, design import data feeds (basics)Understand the built of the raw…

USU Software Asset Management

ST05-2 USU License Management - Software Inventory Process & Control

Once software inventory data has been successfully loaded into the application, it will be processed. This training focuses on understanding the interpretation of raw data, the signature coverage…

USU Software Asset Management

ST08-1 USU License Management - License Inventory

License management basicsThe different types of license pools and their purposeHow to manually record licensesUnderstand the license import templateLicense handlingTarget Group:

USU Software Asset Management

ST08-2 USU License Management - Contracts

The 'USU License Management - Contracts' training addresses all core questions on contract handling in USU License Management and shows how contracts help managing the license inventory. You will…

USU Software Asset Management

ST09-1 USU License Management - Compliance

This training will help you to effectively supervise and manage your compliance with USU License Management. It teaches you how to control influencing factors, manage your compliance and export…

USU Software Asset Management

ST16-1 USU License Management - FlowControl

This training explains how to use FlowControl to handle Software Requests and Software Purchases in USU License Management. It also explains the different options to configure a request process with…

USU Software Asset Management

ST16-10 USU SAAS Optimization - End User

This training gives you an introduction to the application and features of USU SaaS Optimization functionality and enables you to use the application to successfully manage your cloud licenses.…

USU Software Asset Management

ST16-2 USU License Management - Financial Management

This training introduces you to the key features Cost Management and Charging, and further illustrates the impact of the basic functions like prices, costs, cost keys and projects in USU License…

USU Software Asset Management

ST16-3 USU Optimization for SAP® - End User

The end user training for USU Optimization for SAP® covers its different modules, functions and the front end navigation. Furthermore the training provides a deep insight into the usage consolidation…

USU Software Asset Management

ST16-4 USU SAM Analytics - End User

The ‘USU SAM Analytics - End User’ training enables you to work with USU SAM Analytics. It provides a deep insight into creating expressive reports and compiling the dashboard. Content/Learning…

USU Software Asset Management

ST16-5 USU License Management - Optimization & Simulation

This training enables you to identify potential savings by using this solution. You will learn how to optimize your license demand, to optimally use your existing licenses and to calculate and…

USU Software Asset Management

ST16-7 USU Discovery - End User

The USU Discovery - End User training is a basic training that introduces you the application and enables you to use its core features. Content/Learning Objectives: …

USU Software Asset Management

ST16-8 USU Oracle Optimization - End User

The USU Oracle Optimization - End User training is a core training, enabling you to understand and make use of USU Oracle Optimization for license management and optimization tasks. Content/…

USU Software Asset Management

ST18-1 Key Implementation Aspects for Microsoft

This training enables you to understand the general licensing rules and metrics of Microsoft. You will learn how to collect and process the software raw inventory in USU License Management.…

USU Software Asset Management

ST18-2 Key Implementation Aspects for Adobe

This training enables you to understand the general licensing rules and metrics of Adobe. You will learn how to collect and process the software raw inventory in USU License Management. Content…

USU Software Asset Management

ST18-3 Key Implementation Aspects for Oracle

This training enables you to understand the Oracle licensing rules and metrics. You will learn how to collect and process the software raw inventory in USU License Management. Content/Learning…

USU Software Asset Management

ST18-4 Key Implementation Aspects for IBM

This training enables you to understand the IBM licensing rules and metrics. You will learn how to collect and process the software raw inventory in USU License Management. Content/Learning…

USU IT Monitoring

Umbrella - Beginner Training

In this training, you will learn the core functions of the ZIS System from scratch.In addition to new terms that are inherent to the ZIS System, you will hear more about connecting interfaces, event…

USU IT Monitoring

Umbrella Monitoring - Systems Management

You will learn how to quickly trace back where the cause lies and how to recognize and display service dependencies. Furthermore, you will learn how to visualize the impact of faults/changes on…

USU IT Service Management

USM Admin: Authorization

In this training you will learn how to create and edit a business view with Smart Tiles and InfoObjects. You will learn how to create users with assigned groups and roles and how to design these…

USU IT Service Management

USM Admin: Business Process Manager

In this 2-day course you will learn the basics for the Business Process Manager. You will know how to create, debug and deploy processes.Content/Learning Objectives: Introduction to the Process…

USU IT Service Management

USM Admin: Customizing

In this 2-day course, you'll learn how to configure USU Service Management for your needs and transfer it to the target environments.Content/Learning Objectives: Logging customizingCreating new…

USU IT Service Management

USM Admin: Introduction to Workflow - Training

In this 2-day course you will learn how to create and edit technical workflows. You will learn how to write workflows, debug them and assign them as an action (e.g. button) to the user interface.…

USU IT Service Management

USU Analytics Admin Training

This training enables administrators to maintain USU Analytics. Content/Learning Objectives: General Analytics Operations Tasks General Analytics System ConfigurationUser…

USU IT Service Management

USU Analytics Customizing Training

This training enables technically skilled users to configure the Analytics Data according to their needs. Content/Learning Objectives: Understand USU Analytics Load Process (ETL)…

USU IT Service Management

USU Analytics Enduser Training

This training enables users to create reports and dashboards with USU Analytics based on the existing data model. Content/Learning Objectives: Overview of basic functionalities and…

USU IT Service Management

USU Analytics Report Designer Training

This training enables technically skilled users to create their own pixel perfect reports with the Report Designer. Content/Learning Objectives: Introduction into the Report Designer Editor…

USU IT Service Management

USU Service Management: Asset Manager

You will learn how to keep the CMDB up-to-date as a asset manager and user. Content/Learning Objectives: Learn how to use the USU Service Management interface.Get to know the data model of the…

USU IT Service Management

USU Service Management: Change Manager

In this course you will learn the basic functionality of the Change Manager.Content/Learning Objectives: Learn how to use the USU Service Management interfaceLearn how to request a change and…

USU IT Service Management

USU Service Management: Incident & Problem Manager

In this course, you will learn how to work with incidents and problems in different roles. Content/Learning Objectives: Learn how to use the USU Service Management interface.You learn how to…

USU IT Service Management

USU Service Management: Release Manager

IIn this course you will learn the basic functionality of the Release Manager.Content/Learning Objectives: Learn how to use the USU Service Management interface.Work with release packages and…

USU IT Service Management

USU Service Management: Service Request Management Training

In this 2-day course, you will learn how to define and request products and services for the shop in Service Request Manager. Content/Learning Objectives: Learn how to use the USU Service…

USU IT Monitoring

ZIS-Automation with ZIS-REXX

You will learn how to automate workflows with the ZIS System. In doing so, we will enrich event, service, and performance data. Furthermore, you will learn how to integrate external structures and…