Employee Service Management

Providing all in-house services quickly and efficiently

Smooth services, happy employees

With USU Enterprise Service Management, provide employees with all in-house services – as efficient self-services. Via a single self-service channel, they can contact all service areas with their questions, requests, and to report disruptions. Organize service processes in a single solution, and make cross-departmental collaboration, such as the on boarding of new employees with the involvement of IT, HR and Facility Management, significantly more efficient. Additionally, supervisors can approve employee requests and access relevant status and cost reports.

Provision IT services for your employees

USU Enterprise Service Management is based on the same technology as USU IT Service Management. Get ITIL-compliant processes for the use and provision of IT services.

Learn more

Free up HR Resources

USU Enterprise Service Management supports Human Resources with a variety of standardized HR service processes, some which are fully automatic. Increase HR efficiency and free up resources for strategically important tasks such as recruiting, development, and organizational change management. A variety of standard HR service processes are available out of the box.

  • Managing employment status
  • Requesting job references
  • Completing the probation period
  • Changing personal data (e.g. bank data)
  • Answering questions about special leave, maternity leave, advanced training...
  • …

Digital services in Facility Management

USU Enterprise Service Management enables Facility Management to provide digital services with the same quality as the IT department, including resolving disruptions, answering questions or processing requests. Take advantage of out-of-the-box processes, or modify them to meet your needs.

  • Resolve disruptions
  • Request cleaning
  • Relocate offices
  • Apply for an access card
  • Answer questions about parking regulations, conference rooms, company vehicles...
  • …

Finance and legal department as internal service provider

USU Enterprise Service Management can even make financial and legal processes more efficient. Use and optimize out-of-the-box processes such as:

  • Reviewing invoices
  • Requesting budget
  • Finalizing nondisclosure agreements
  • Creating contracts
  • Reviewing contracts
  • Answering questions about cost centers, payment terms, compliance guidelines...

Hamburg Süd

Hamburg Süd is one of the leading providers in international sea transport and offers not only shipping from port to port, but complete door-to-door logistics solutions from a single source. USU Enterprise Service Management is used to digitalise service processes in IT, HR and facility management.

"The USU solution supports us in taking a holistic view of our services and implementing them in the context of digitalisation."
Jose Silva, Manager IT Enterprise Service Portfolio, Hamburg Süd

Hamburg Süd

Would you like to improve your company’s agility with USU Enterprise Service Management? Get a demo.