USU Digital Consulting

Digital Customer Experience

Company portals, websites and customer service solutions for B2B or B2C. Offer your target group an inspiring experience throughout the entire digital customer journey.

Inspire your customers and employees with a positive customer experience

The digital experience of customers, employees and partners is a key differentiating factor when it comes to interacting with a company. Your target group expects positive first-class digital experiences - no matter where, no matter when and no matter the device.

We help your company or authority meet the high demands and expectations of your target groups on all digital channels. Whether for interested parties, customers, citizens, employees, partners or traders: we support you from the initial idea to the development of a concept tailored to your individual needs to the professional implementation and reliable operation of your flexible digital solution - both on site and in the cloud.

Benefit from

45 % higher customer satisfaction

10 x faster service processes

50 % fewer IT systems

Customer Service

Increase service employee productivity

Give your employees the right tools and your customers will be guaranteed a seamless experience. Your employees retain a complete view of your customers, including all interactions and cross-channel dialogue.

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Self-Service Portals

Make it easy for your customers

Increase customer satisfaction with an intuitive customer portal. Personalized content, effective account management and self-service features help you meet your customers’ needs.

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Increase employee productivity

Optimize your internal business processes and improve communication within your company. Satisfied and optimally informed employees lead to satisfied customers.

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Corporate Websites

Turn your website into a digital experience

Offer your customers, partners and prospects an omnichannel customer experience with your corporate website - seamlessly and across channels. Make your corporate website the central point of contact for all your stakeholders.

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Digital Experience Concepts & Design

Customer focus as a successful digital strategy

Your customers expect optimal experiences. We support you from the development of your UX digital strategy through conceptual consulting, design thinking processes, user-centered design as well as technological implementation and optimization.

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Happy Customers

Stuttgarter Versicherung

One central platform for all target groups

Stuttgarter, as a pension insurer, provides a central online platform that combines corporate website, employee portal, broker portal and customer portal. The self-service offerings make life easier for customers as well as employees and brokers.

Putzmeister Logo

Omnichannel platform for all stakeholders worldwide

As a central source, Putzmeister Holding GmbH provides all relevant quality-assured information for all web offerings worldwide on its MY Putzmeister platform. Users access the platform via single sign-on.

About the project
Frau mit Laptop und Kopfhörern GEMA
Gema Logo png

Digital experience platform

The GEMA website is being transformed into a digital service hub. The result is a powerful, future-proof and high-performance information and service platform for all stakeholders.

Our Customers in the Area of Digital Customer Experience

For more than 45 years, we have been a reliable and innovative partner of numerous companies in the field of digital experience projects. This is proven by our excellent references. See how successful companies meet the high expectations of their stakeholders over the long term.

Achieve Your Goals with Digital Customer Experience solutions

Achieve exceptional digital customer experiences with our expertise in the digital experience environment. We help you build individual applications based on your wishes and the needs of your target group - from CX strategy to operation.

Create positive experiences for all your target audience with your Digital Customer Experience project:


Increase customer loyalty

Meet and exceed the expectations and needs of your customers, employees and partners.

Simplified and digital processes

Create an end-to-end customer journey by merging previously separate systems.

Personalized offers

Increase your Net Promoter Score (NPS) with tailored offers and a personalized buying experience.

Seamless communication

Bring your systems together for an omnichannel experience with your customers across all digital touchpoints.

Innovative digital touchpoints

Give your customers the ability to engage through their preferred service channels - whether self-service, mobile app, or social media.

Better service quality

Turn your staff into top performers that resolve customer issues faster and more efficiently with the right tools.

Learn more about our solutions.

We present our service portfolio and answer your individual questions - free of charge and without obligation!