We deliver Smart Solutions 
for a better Service World

Who we are!

USU provides software and service solutions for IT and customer service management. Our solutions enable companies across the globe to respond to the shifting needs of customers and employees in today’s digitized work world. We facilitate smarter services, streamlined workflows and improved collaboration, and in so doing, contribute to the success of our customers in increasingly demanding and dynamic markets. 

Founded in 1977, we have continued to pursue our growth strategy and have constantly expanded our business fields. With around 750 employees worldwide, we in the group support our customers by providing smart software and service solutions.

We set new service standards

USU empowers companies around the world to create a completely new service experience. We assemble the expertise and wealth of experience of the best experts for IT, business processes and customer services. Our solutions help companies in all sectors to improve management of their IT and to fulfill and orchestrate service requests from customers, employees and partners in a faster, more customized, and efficient manner. The result: excellent customer experiences.

Our solution portfolio

Why USU?

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Customers worldwide
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Locations worldwide
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Years experience on IT and Customer Service projects
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Software and service implementations worldwide
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Passionate employees who love what they do
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Countries with active business connections

Innovative Technology

Innovative Technology

  • Low-code/ No-code-platform
  • Fast and easy implementation
  • 24/7 customer support
  • Easy to orchestrate and automate
  • Single Source of Truth (SSOT)

Excellent Services

As an experienced partner, we support our customers by offering everything from strategic consulting services and conception of your projects to technical implementation and integration. Our customers benefit from professional services and managed services through to the allocation of entire project teams.

Leading Experts

At USU, we are not only proud of our intelligent software and service solutions, but particularly of our employees’ know-how, expertise and experience. We understand our customers’ business processes and translate their needs into technology to make existing processes even more efficient, create new services and increase market success. In return, we receive recognition from our customers as well as accolades from leading analysts and industry experts.

Excellent Cooperation

We focus on addressing individual digital challenges. Not only do we work for, but rather with our customers. Our goal is always the success of their company. Therefore, we constantly go the extra mile and are only satisfied when our customers are.

USU Awards & Certifications

PinkVerify USU IT Service Management

PinkVerify Certified

ITSM Tool Certificate 2020

USU IT Service Management has been certified by achieving 100% of all 16 process requirements

Serview

SERVIEW Certified

Award for Best IT Service Management Solutions

πŸ“’οΈŽ News

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