At whichever stage you are: our Customer Service Center is built to accompany your journey, a team and a portal – the USU KnowledgeHub – who are at your service. Got a question? Find answers though our U Know It, ask a peer in a Discussion Forum or get help from our U Support Team. Need training for new colleagues or a deep dive? Our Learning Universe provides a rich portfolio of learning options. Interested in a solution area you are not using yet: our U Demo provides you access while you talk to our representatives.
KnowledgeHuB is the support hub for all our customers and products. With a few clicks to the right answer with our Self Services or to the right contact person in our U Support Team.
Of course, the online help is directly available in all our applications. If you don't know one of our products so well: here you have access to all online help, pdf downloads etc.
Our support does not stop at the manuals: via our own knowledge base, we provide you with comprehensive knowledge on all our topics such as ITSM, SAM, monitoring, knowledge, AI etc.. All in one place.
You are not yet using all our solutions? Then you can gain access to our various solution offerings via the portal. Your personal contact persons will accompany you. A short request is all it takes.
What are others doing in knowledge management, IT service management or other areas? In our online community, you can meet other customers, exchange ideas and learn from each other.
If you use our cloud services, this is where you will find access to all your products and instances.
Are you new to the topic? Do you have new colleagues on board? Our Learning Platform gives you access to all our learning offerings: all topics, all courses and knowledge modules, learning paths for beginners to specialists in your field. Many of our courses are available both as classroom (virtual/on premise) and as pure eLearning.