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Multi Cloud Monitoring for Hybrid IT




When Your IT Monitoring Creates More Work Than Clarity
Too many tools and warning messages
Missing Service Context
Monitoring Costs That Are Difficult to Plan For
There are many monitoring tools. Yet it's still hard to get the big picture.
Of the companies surveyed, three or more use monitoring tools.
have trouble quickly identifying and analyzing the causes.
find it difficult to control usage- or volume-based costs.
More context than traditional monitoring. Less overhead than observability
Traditional IT monitoring provides important information about system status and availability. However, in complex hybrid IT environments, the big-picture context is often missing.
Comprehensive observability offers maximum technical depth through logs, metrics, and traces. For many IT operations scenarios, however, this also means more data, greater operational overhead, and costs that are harder to predict.
USU Multi Cloud Monitoring bridges this gap: More context. Less complexity. Full control:
| Traditional Monitoring | Observability | USU Multi Cloud Monitoring | |
| Focus | Systems and States | Maximum Technical Depth | Operational Clarity and Impact on Service |
| Context | Often component-specific | In-Depth Technical Context | Service and Business Context |
| Prioritization | About Rules and Thresholds | About Analytics and Telemetry | Event Intelligence and Service Relevance |
| Target Audiences | Infrastructure and Operations Teams | DevOps, Development, and SRE | IT Operations, NOC, and Service Owner |
| Operating Expenses | Manageable | Varies depending on the scope | Designed for rapid operational deployment |
| Cost Model | Different | Often data- or volume-based | Schedulable Based on Monitored Resources |
| Objective | Monitor systems | Understanding Systems from a Technical Perspective | Identify the Impact and Act Faster |
What You Can Achieve with USU Multi Cloud Monitoring
Connect your monitoring tools in a centralized manner
Reduce the Flood of Alerts
Assess service outages more quickly
Monitor hybrid IT centrally
Keep an Eye on Performance and Service Levels
Plan Your Monitoring Costs More Effectively
Reliably alert on-call teams
Take advantage of over 30 years of monitoring experience
Key Features of USU Multi Cloud Monitoring
Reduce the Flood of Alerts
Use AI to normalize, correlate, and prioritize events from various sources. Reduce duplicate and irrelevant alerts, identify relevant correlations more quickly, and focus on the events that are truly critical to your services.
Send targeted alerts
Centrally manage on-call schedules, escalations, and alert routes, and reach the right people through the appropriate channel. Automated escalation levels, acknowledgments, and forwarding ensure that critical issues are handled quickly and reliably.
Understand the Impact on Service
Identify which services are affected by an outage, what technical dependencies exist, and what the resulting impacts are. Intelligent analytics help you identify correlations more quickly, prioritize incidents effectively, and take action where it’s needed most.
Keep an Eye on Service Levels
Monitor availability and defined service levels centrally and identify deviations early on. Transparent reports show where agreed-upon targets are at risk and help you take targeted corrective action before service quality and the user experience are compromised.
Monitor performance centrally
Keep a centralized view of relevant performance data for your cloud, hybrid, and on-premises resources. Intelligent analytics help you identify bottlenecks, peak loads, and unusual trends early on and take timely corrective action.
Identify bottlenecks early on
Centrally analyze the utilization, trends, and capacity developments of your IT resources. Intelligent analytics help you identify bottlenecks early on, better assess future demand, and plan capacity proactively.
Analyze and resolve issues faster
Use AI-powered analytics to understand the causes and effects of issues more quickly. Resolution Support provides targeted solution recommendations based on available event data and helps you determine the appropriate next steps more quickly.
Connect your existing IT infrastructure
Flexibly integrate existing monitoring solutions as well as cloud and ITSM systems via OpenTelemetry, APIs, webhooks, and other interfaces. This allows you to consolidate data sources, avoid silos, and seamlessly integrate USU Multi Cloud Monitoring into your IT landscape.
Event Intelligence
Reduce the Flood of Alerts
Use AI to normalize, correlate, and prioritize events from various sources. Reduce duplicate and irrelevant alerts, identify relevant correlations more quickly, and focus on the events that are truly critical to your services.
Alarm Management
Send targeted alerts
Centrally manage on-call schedules, escalations, and alert routes, and reach the right people through the appropriate channel. Automated escalation levels, acknowledgments, and forwarding ensure that critical issues are handled quickly and reliably.
Service Monitoring
Understand the Impact on Service
Identify which services are affected by an outage, what technical dependencies exist, and what the resulting impacts are. Intelligent analytics help you identify correlations more quickly, prioritize incidents effectively, and take action where it’s needed most.
Service Level Monitoring
Keep an Eye on Service Levels
Monitor availability and defined service levels centrally and identify deviations early on. Transparent reports show where agreed-upon targets are at risk and help you take targeted corrective action before service quality and the user experience are compromised.
Performance Monitoring
Monitor performance centrally
Keep a centralized view of relevant performance data for your cloud, hybrid, and on-premises resources. Intelligent analytics help you identify bottlenecks, peak loads, and unusual trends early on and take timely corrective action.
Capacity Management
Identify bottlenecks early on
Centrally analyze the utilization, trends, and capacity developments of your IT resources. Intelligent analytics help you identify bottlenecks early on, better assess future demand, and plan capacity proactively.
AIOps & Resolution Support
Analyze and resolve issues faster
Use AI-powered analytics to understand the causes and effects of issues more quickly. Resolution Support provides targeted solution recommendations based on available event data and helps you determine the appropriate next steps more quickly.
Open Integrations
Connect your existing IT infrastructure
Flexibly integrate existing monitoring solutions as well as cloud and ITSM systems via OpenTelemetry, APIs, webhooks, and other interfaces. This allows you to consolidate data sources, avoid silos, and seamlessly integrate USU Multi Cloud Monitoring into your IT landscape.
Experience USU Multi Cloud Monitoring Live
Reduce the flood of alerts and respond faster.
Who might be interested in USU Multi Cloud Monitoring?
IT Operations & NOC
Service Owner
Cloud & Infrastructure Teams
CIO & IT Management
Why USU? Certified. Secure. Reliable

USU in the Gartner® Market Guide 2026

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Over 30 Years of Monitoring Expertise
Frequently Asked Questions
What is USU Multi Cloud Monitoring?
USU Multi Cloud Monitoring is a SaaS solution for the centralized monitoring of hybrid and multi-cloud environments. It consolidates events, performance data, services, and dependencies from various sources to provide a unified view for IT operations.
This enables teams to identify more quickly what is affected, how critical an outage is, and where action is needed.
Who is USU Multi Cloud Monitoring designed for?
USU Multi Cloud Monitoring is designed for companies and public organizations with complex, business-critical IT environments.
The solution is particularly relevant for heads of IT operations, NOC and monitoring teams, service owners, cloud and infrastructure teams, as well as CIOs and IT management who manage multiple monitoring tools, hybrid environments, or a high volume of events and alerts.
What sets USU Multi Cloud Monitoring apart from traditional IT monitoring?
Traditional monitoring often focuses on individual systems, components, and thresholds.
USU Multi Cloud Monitoring also links this technical information to events, dependencies, and services. This not only reveals that a problem has occurred, but also shows the impact of the issue and what should be prioritized.
What is the difference between USU Multi Cloud Monitoring and Observability?
Observability enables a very in-depth technical analysis based on large volumes of logs, metrics, and traces, and is often aimed at DevOps, SRE, and development teams.
USU Multi Cloud Monitoring focuses more on the needs of IT operations: reducing the flood of alerts, understanding service impacts, identifying priorities, and responding more quickly.
More context than traditional monitoring. Less complexity than observability.
Does USU Multi Cloud Monitoring have to replace existing monitoring tools?
No. USU Multi Cloud Monitoring can integrate existing monitoring and event sources to create a centralized event, service, and alerting layer.
This allows existing solutions to continue to be used while the monitoring landscape is modernized step by step. A complete replacement of all existing tools is not required.
How does USU Multi Cloud Monitoring reduce the flood of alerts?
USU Multi Cloud Monitoring aggregates events from various sources, standardizes their formats, and enriches them with relevant context.
Event Intelligence helps identify related notifications, reduce redundant events, and prioritize critical incidents.
As a result, IT teams spend less time manually reviewing individual alerts and can focus more on relevant incidents.
How is AI used in USU Multi Cloud Monitoring?
AI helps IT operations teams analyze large volumes of event and monitoring data more quickly.
Depending on the use case, USU Multi Cloud Monitoring supports, among other things, event correlation, prioritization, anomaly detection, and root cause and impact analyses.
The goal: spend less time searching for connections and gain more clarity for the next decision.
What is Service Monitoring in USU Multi Cloud Monitoring?
Service monitoring considers not only individual technical components, but also the resulting IT and business services.
USU Multi Cloud Monitoring maps dependencies between applications, infrastructure, cloud resources, and other components, and highlights which services are affected by a disruption.
What IT environments can USU Multi Cloud Monitoring monitor?
USU Multi Cloud Monitoring was developed for hybrid IT environments and can centrally consolidate information from various operating environments.
These include:
- Public Cloud
- Private cloud
- SaaS applications
- On-premises systems
- Hybrid environments
- Multi-cloud environments
This also allows you to monitor services whose components are distributed across different platforms.
How can USU Multi Cloud Monitoring be integrated into existing systems?
USU Multi Cloud Monitoring is designed to integrate heterogeneous monitoring, cloud, and ITSM environments.
Depending on the system and data source, options include OpenTelemetry, REST APIs, webhooks, and specific integrations.
This allows the platform to complement existing tools and consolidate relevant information in a centralized location.
How is USU Multi Cloud Monitoring deployed?
USU Multi Cloud Monitoring is provided as a SaaS solution.
Customers do not need their own platform infrastructure and benefit from centrally provided updates and enhancements.
Cloud, hybrid, and on-premises systems are connected to the SaaS platform as environments to be monitored.
Where is USU Multi Cloud Monitoring hosted?
Various hosting options are available in Europe for USU Multi Cloud Monitoring.
Depending on your requirements, the platform can be hosted within the EU or specifically in Germany. Deployment via the AWS European Sovereign Cloud is also an option.
This allows for different requirements regarding data residency, governance, and digital sovereignty to be addressed.
Is USU Multi Cloud Monitoring suitable for regulated companies and the public sector?
USU Multi Cloud Monitoring is particularly appealing to organizations for which data residency, security, traceability, and hosting play an important role alongside service stability.
These may include, for example, public administrations, financial service providers, insurance companies, energy utilities, healthcare organizations, and industrial companies.
Suitability for specific regulatory requirements must be assessed based on the particular use case.
How is USU Multi Cloud Monitoring licensed?
Licensing for USU Multi Cloud Monitoring is based on the monitored resources rather than on fluctuating event or data volumes.
This makes it easier to plan monitoring costs, even as data volumes grow.
The specific licensing model depends on the scope and structure of the respective monitoring environment.
How quickly can USU Multi Cloud Monitoring be implemented?
The actual effort required depends on the number of systems, data sources, services, and integrations.
Guided setup, discovery features, preconfigured best practices, and a phased rollout help you get started with selected environments or services and then expand your use of the platform.
Do users of USU Multi Cloud Monitoring need in-depth monitoring expertise?
Not every role requires the same level of technical detail.
USU Multi Cloud Monitoring provides information tailored to each role. Monitoring and operations specialists receive technical details, while service owners and IT managers, for example, can focus more on services, impacts, availability, and priorities.
This allows relevant information to be utilized even without in-depth specialized monitoring knowledge.
Get in touch with an expert
Have questions about our offering? A quick call can be way more helpful than a long email chain. Talk to one of our experts to explore our products and see them in action.

Melisa Mujic
ITM Community Developer
IT Monitoring
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