USU Digital Consulting

Application Management Services

Securing Business-Critical Applications with USU Expertise and Customized Service Levels

Long-term support of your application over the entire life cycle

Robust IT operations and a high level of security are the requirements placed on business-critical systems today - be it a portal, website, app or other software and development environment. Regular monitoring is essential. Trends and deviations must be analyzed, capacity bottlenecks reported in a timely manner and performance optimized.

With our team of experts, we take care of routine activities and monitoring for you. Entirely in accordance with your individual requirements, we support you in maintenance, support, operation and further development.

Your benefit:

➡ 20 years of experience in application management

➡ profound technology know-how through many years of experience in large projects

➡ Administration, customizing, and 3rd level from a single source

Our Services

To satisfy the individual requirements of the application, we offer a combination of different IT services. In doing so, we pursue a holistic approach.

Short term transition

Rapid and seamless transfer of your application into our service


Individual and customized consulting for your IT landscape and infrastructure

Maintenance & Support

Regular maintenance, system upgrades and troubleshooting


Proactively monitor, plan capacity, and ensure smooth application operations

Further development

Continuous optimization, update or extension of your technology

Hosting & Cloud

Management of hybrid infrastructures as well as operation of your applications at the leading hyperscalers in Germany

specialized AM operations team

Service Team & Continuity

USU's specialized AM operations team has extensive technical and professional expert know-how in German and English. Our employees' ITIL®/IPMA®/ISTQB® certification enables us to effectively implement IT service and change requests.
Our qualified employees develop a sound understanding of your application. This enables us to quickly identify and solve problems on the one hand, and to quickly grasp and implement new requirements on the other.

Service Management

  • Single Point of Contact (SPOC)
  • Service, Operations and Escalation Management (ITIL®)
  • Deployment and substitution planning
  • Your ways to us in case of problems: Hotline, ticket system, e-mail
  • Monthly reporting on the agreed service level


  • Maintenance of operations manual and best practices
  • Continuous education and training of the team
  • Ensuring service continuity through knowledge management

Change & Release Management

  • Recording, evaluation and release of change requests
  • Patch management
  • Coordination of maintenance windows

Security & Access Management

  • Ensure access authorization according to individual security policies
  • Ensuring data integrity and authenticity
  • Security audits

Availability & Capacity Management

  • Ensuring the agreed level of availability for your business needs
  • Ensuring system capacities according to utilization levels under economic aspects
  • Monthly reporting with risks on availability, reliability, maintainability, resilience and serviceability

Your Benefits

More flexibility

  • SLA tailored to your business needs
  • Attractive billing models
  • Everything from a single source - our DevOps team ensures service operations and implements any necessary changes at short notice
  • European nearshoring possible
  • Scalability in the team during peak loads

Higher reliability

  • ITIL Best Practices
  • Protection through SLAs and service hours up to 24/7
  • Continuous documentation
  • Preventive monitoring and trend analysis
  • Always up to the latest technical standard

Reduction of complexity

  • One central contact person incl. deputy regulation
  • Reduction of hurdles (DevOps)
  • Fixed calculation basis (fixed prices)
  • Independent analyses
  • Test automation

Why Application Management from USU?

USU stands out in Application Management above all by ensuring the quality and continuity of the services provided in accordance with ITIL best practices. Our experts are always trained and educated according to the latest technical standards. This means that you always have a technically and substantively competent contact person at your side. This also applies to vacation replacements.

team server

Our application management packages

Our service times are flexible and based on your business requirements. That's why we offer you various service and response time models. You have full freedom of choice when selecting services. For example, in the pay-per-use model, you can decide whether you want to perform certain tasks yourself or whether we should take care of them for you. Our service hours range from 9-17 on weekdays to 24x7 on-call service in the event of critical faults.


Offer according to expenditure for the greatest possible transparency

  • Service provision at an attractive monthly flat rate
  • Expenses for the processing of service requests according to time and effort


All-inclusive offer for calculatory security

  • Service provision at an attractive monthly flat rate including expenses for processing service requests

Our customers in Application Management

For more than 20 years, we have been working as a reliable and innovative partner at eye level with a large number of companies in application management.

All services at a glance with our solution flyer

We offer a wide range of service modules, fast response times and a flexible service time model - our flyer gives you all the information you need at a glance.

Download flyer now!
Maintenance, support, operation and further development  according to your individual requirements

Learn more about our solutions.

We present our service portfolio and answer your individual questions - free of charge and without obligation!