We deliver Smart Solutions
for a better Service World

Service in a new dimension

USU is a leading provider of intelligent software and services for IT and customer service management. Global companies use our solution worldwide to meet the demands of today´s customers and employees in a digital world. Our solutions empower companies to implement simpler workflows and offer smarter services while lowering costs, being more agile and reducing risks. With over 40 years of experience and locations worldwide, the USU team helps you successfully to move into the future.

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Where we used to work with a very confusing reporting cycle, I can now access high-quality data at the click of a button. Comparing a manual SaaS license management with USU SaaS Optimization is similar to comparing a bicycle and an airplane.

Jochen Hagenlocher, Global Head of Software Asset Management, Novartis

USU Software Asset Management

Control and reduce your software spending. With permanent transparency, active control and intelligent optimization, you can reduce your software license and subscription costs by up to 30%.

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USU Software Asset Management

USU IT Service Management

Control your IT service processes over the entire life cycle with a flexible, scalable and tried and tested complete solution in IT service management.

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USU IT Service Management

USU Enterprise Service Management

Take advantage of the opportunity to intelligently manage and digitize your services in all areas of your company - securely and efficiently with proven tools and methods.

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USU IT & Service Monitoring (ZIS)

Control your hybrid system landscape, services and processes holistically and efficiently. USU enables you to have 360 ​​° monitoring and automated monitoring of your services.

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USU IT & Service Monitoring

USU Knowledge Management

Improve your efficiency in service with active knowledge management. The USU solutions support your service processes and ensure that up-to-date, quality-assured knowledge is available across all areas and communication channels.

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USU Knowledge Management

USU Hybrid Cloud Management

USU manages your hybrid IT infrastructure - hardware and software, in the cloud and in its own data center. You can keep track of things, adhere to governance and compliance guidelines and reduce your costs.

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USU Hybrid Cloud Management

USU Self-Service Management

Automate and improve the service workflows in your company. With self-services such as chatbots or voicebots, customers and employees can take care of many routine tasks themselves and complete them.

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USU Self-Service Management

USU Digital Process Automation

Increase your company's success with optimally modeled digital business processes along the entire service value chain. From analysis to integration, USU is your reliable partner.

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USU Digital Customer Experience

Inspire customers, prospects, employees and partners with digital experiences. With USU solutions, you offer a uniform and optimized digital experience along the entire customer journey.

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USU Consulting & Professional Services

USU supports you from strategic advice and the conception of your projects to technical implementation and integration. Benefit from the expertise and project experience of the USU teams with professional and managed services.

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USU AI Services

Turn your data into knowledge and valuable decision-making aids with applied USU AI technology. USU offers tailor-made AI solutions that create measurable business success from digital transformation.

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Your Key Benefits

Increased productivity in the service area

50 %

higher first contact resolution rate

40 %

less license and subscription costs

30 %
gartner-peer-insights

USU recognized as a best-in-class provider by Gartner´s customers

Gartner Peer Insights Customers's Choice for Software Asset Management Tools 2020

forrester-logo

USU named as a leading provider for for Enterprise Service Management solutions

The Forrester WaveTM: Enterprise Service Management, Q4 2019

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USU moves Swiss Post! Because service management is not just an IT issue, it is a core element that runs through all processes of the organization. In the course of Swiss Post's alignment with an ICT service provider, USU covers all requirements for a 'state-of-the-art' ITSM solution. The project is a great achievement.

Markus Bacher, Head of IT, Post CH AG

Smart Businesses use USU

Global companies use USU solutions to create transparency, be more agile, save costs and reduce their risks - through smarter services, simpler workflows and better collaboration.

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📢︎ News

Gartner Report: Build the Right Justification for Moving to the Cloud