Empowering IT with Smart Solutions
for a better Service World

A new era of service

USU is a leading provider of software and services for IT and customer service management. Our solutions are used around the world to enable companies to deliver the modern, digital services that customers and employees demand. They enable organizations to implement simpler workflows and increase automation while lowering cost, reducing risks, and operating faster. With over 40 years of experience and locations around the globe, USU will help you usher in a new era of service.

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We used to have a very confusing reporting cycle, but now I can pull up high-quality data with one click. Comparing our previous manual SaaS license management with USU Software Asset Management is like comparing a bicycle to an airplane.

Jochen Hagenlocher, Global Head of Software Asset Management, Novartis

USU Software Asset Management

USU Software Asset Management

Reduce your software spend by up to 30%. USU Software Asset Management solutions and services help you manage software licenses and lower audit risk for cloud platforms, data center and hybrid environments.

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USU IT Service Management

USU IT Service Management

Maintain a clear overview of all your IT service processes over their entire life cycle with a flexible, scalable and proven solution for IT service management.

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USU Enterprise Service Management

USU Enterprise Service Management

Manage and digitize your services enterprise-wide securely and efficiently with proven tools and methods.

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USU IT Monitoring

USU IT Monitoring

Monitor your hybrid system landscape, services and processes holistically and efficiently with USU's 360 ​​° monitoring and automated service monitoring.

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USU Knowledge Management

Offer customers consistent, on-demand and quality-assured customer service with USU's predictive knowledge management solution. Designed and built to serve modern omnichannel service environments, our solution centralizes your support data into a single source of truth to reduce maintenance effort, lower operating costs and deliver service across all your support channels.

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USU Hybrid Cloud Management

USU Hybrid Cloud Management

Manage all your hybrid IT infrastructure, both hardware and software, in the cloud and in its own data center. Keep track of all your assets, reduce costs and ensure adherance to your governance and compliance regulations.

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USU Self-Service Management

Automate and improve your service processes via intelligent self-service including chatbots and virtual assistants. Enable your customers and employees to solve routine issues without picking up the phone or submitting a ticket.

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USU Digital Process Automation

Deploy optimized digital business processes along the entire service value chain. From initial analysis to integration, USU will help you map, build and launch more efficient digital processes.

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USU Digital Customer Experience

Inspire customers, prospects, employees and partners with the digital experiences they expect. USU enables you to offer uniform, optimized and seamless digital experiences throughout the entire customer journey.

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USU Consulting & Professional Services

From conception and technical implementation to strategic consulting, you'll benefit from over 40 years of USU experience. Our hands-on consulting team will support your project from start to finish and even help manage your services after deployment.

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USU AI Services

Turn your data into actionable insights for better decision making with applied USU AI technology. USU offers tailor-made AI solutions that create measurable business success from digital transformation.

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Your Key Benefits

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Increased productivity in the service organizations
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higher first contact resolution rate
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Lower license and subscription costs

USU recognized as a best-in-class provider by Gartner customers

Gartner Peer Insights Customers' Choice for Software Asset Management Tools 2020

USU named a leading provider for Enterprise Service Management solutions

The Forrester WaveTM: Enterprise Service Management, Q4 2019

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USU moves Swiss Post! Service management is not just an IT issue, it is a core element across all processes of the organization. In the course of Swiss Post's alignment with an ICT service provider, USU exceeded all requirements for the 'state-of-the-art' ITSM solution we sought. This project has been a great achievement.

Markus Bacher, Head of IT, Post CH AG

1,200+ brands trust USU

Companies across the globe trust USU solutions to create transparency, increase business agility, lower costs and reduce their risks - through smarter services, simpler workflows and better collaboration.

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💬︎ Insights

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