General Terms and Conditions

Artificial Intelligence (AI)
Cloud Management
Service Automation
Managed Software

USU Software Asset Management ➤
USU Knowledge Management ➤
USU IT Service Management ➤
USU Enterprise Service Management ➤
USU Self-Service Management ➤
USU IT Monitoring ➤
USU Hybrid Cloud Management ➤
USU Digital Customer Experience ➤
USU Digital Process Automation ➤
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Oracle Optimization ➤
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Optimization for Engineering Software ➤
SAM Services ➤

Knowledge Management for IT ➤
Knowledge Management for Customer Service
Knowledge Management for Enterprise Services
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Professional Services

IT Service Desk ➤
IT Self-Service Management ➤
IT Service Catalog & SLA ➤
IT Asset Management ➤
IT Change & Configuration Management ➤
IT Financial Management ➤
IT Monitoring ➤
IT Service Portfolio & Service Design ➤
IT Project Portfolio Management ➤
IT Governance, Risk & Compliance ➤
Hybrid Cloud Management ➤
Knowledge Management for IT ➤

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Customer Service Management ➤

IT Self-Service ➤
Customer Self-Service
Employee Self-Service
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Chatbots
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IT Event Management ➤
System Monitoring ➤
Cloud Monitoring ➤
End-to-End Monitoring ➤
Service Monitoring ➤
IT Service Alerting ➤

Cloud Cost Management & Resource Optimization ➤
Cloud Governance ➤

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Artificial Intelligence (AI) - The Booster of Efficiency and Quality

With AI, rigid rules are a thing of the past.

Discover

Cloud Management - Putting you back in control

The number of cloud services in enterprises is exploding...

Discover

Service Automation - Faster Processes and Lower Costs

Faster throughput times, better quality, lower costs - this is not squaring the circle.

Discover

Managed Software - Eliminates Resource Bottlenecks

Software-as-a-Service relieves the burden on your IT. However, managed software goes much further.

Discover

USU Software Asset Management

Optimize costs and lower audit risks in your IT environment

License Management

Reduce costs, and complexity of software and cloud licenses

Discovery

Turn software and cloud data into SAM strategy

SaaS Optimization

Understand and make the most of your cloud software

Oracle Optimization

Lower your costs & contracts with verified data

Optimization for SAP®

Cut SAP costs, keep SAP® compliance

Cloud Cost Optimization

Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration

Optimization for Engineering Software

The key to optimizing and allocating license costs for your Engineering Software

Professional Services

SAM services designed around your needs

Knowledge Management for IT

Professional knowledge management for IT services

USU IT Service Management

Plan, deliver, and manage your IT services with ease

IT Service Desk

The all-in-one, modular solution for your IT support

IT Self-Service

Innovative Solutions for IT Support

IT Service Catalog & SLA

Display available services so your customers can access them

IT Asset Management

Manage your IT assets over their entire lifecycle

IT Change & Configuration Management

Comprehensive overview of your IT infrastructure

IT Financial Management

Plan, deliver, and manage your IT services with ease

USU IT Monitoring

Get a comprehensive, centralized view of your IT and IT services with a single solution

IT Service Portfolio & Service Design

Manage business and IT services over their entire lifecycle

IT Project Portfolio Management

Gain Control of your IT Landscape

Learn more

Governance, Risk & Compliance

Effectively enforce your IT strategy and reduce risks

Learn more

USU Hybrid Cloud Management

The all-in-one, modular solution for consolidated administration of your infrastructure — in the cloud and on-premises

Knowledge Management for IT

Professional knowledge management for IT services

USU Enterprise Service Management

Build an intelligent digital workplace

Employee Service Management

Providing all in-house services quickly and efficiently

Customer Service Management

Provide your customers with high-quality services

IT Self-Service

Innovative Solutions for IT Support

USU IT Monitoring

Get a comprehensive, centralized view of your IT and IT services with a single solution

IT Event Management

Full 360° monitoring of your IT operations with centralized event correlation, SLA optimization, and ticket reduction

System Monitoring

Automated operation of your entire IT infrastructure

Cloud Monitoring

Efficiently automate monitoring of all your cloud applications, services, and processes

End-to-End Monitoring

Improve quality and monitoring of your IT services for the best user experience

Service Monitoring

Ensure efficient, automated monitoring and secure performance and availability of your services and processes

IT Service Alerting

Reduce outages and downtimes with professional IT alarm management

USU Hybrid Cloud Management

The all-in-one, modular solution for consolidated administration of your infrastructure — in the cloud and on-premises

Hybrid Cloud Cost Management & Resource Optimization

Always deploy the best-fitting, lowest-cost cloud infrastructure

Hybrid Cloud Governance

Securely govern two environments with precise visibility

Ready for our team?

Are you looking for a new job, an apprenticeship or a freelance project? You and USU could be a perfect match.

Find out

General Terms and Conditions (Bitkom)

General Terms and Conditions (Bitkom)

Additional Terms and Conditions Knowledge Center

Additional Terms and Conditions Service Management