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Manage Cloud
Optimize IT Costs
Manage IT Risks
Maximize IT Efficiency
Optimize Customer Service
Improve Employee Experience
Utilize AI

IT Service Management ➤
Customer Service Knowledge Management ➤
IT Asset Management ➤
IT Monitoring ➤
Cloud Management ➤
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USU Digital Consulting

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IT Service Desk ➤
IT Self-Service ➤
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IT Service Catalog & SLA ➤
IT Asset Management ➤
IT Change & Configuration Management (CMDB) ➤
IT Service Portfolio & Design ➤
IT Project Portfolio Management ➤
IT Governance, Risk & Compliance (GRC) ➤
IT Financial Management ➤
Enterprise Service Management ➤

Knowledge Center ➤
Knowledge Self-Service ➤
Chatbots ➤
Knowledge Analytics ➤

IT Asset Inventory ➤
IT Asset Portfolio Management ➤
IT Asset Supplier & Contract Management ➤
IT Asset Cost Transparency ➤
Hardware Asset Management (HAM) ➤
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Software Asset Management (SAM) ➤
SAM for SaaS ➤
SAM for Clients & Datacenter ➤
SAM for SAP® Software ➤
SAM Services ➤

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IT Event Management ➤
System Monitoring ➤
Cloud Monitoring ➤
Container Monitoring ➤
End to End Monitoring ➤
Service Monitoring ➤
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Manage Cloud

Ensure efficient, secure, and cost-effective cloud operations:

- Migrate to the Cloud successfully
- Run the Cloud efficiently
- Optimize Your Cloud spend

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Optimize IT Costs

Get cost transparency and make sure you don't overspend:

- Achieve Financial Transparency
- Optimize Cloud Spend
- Reduce Software Spend

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Manage IT Risks

Actively manage your risks and prevent critical incidents:

- Improve Governance, Risk & Compliance
- Increase IT Security
- Secure IT Changes
- Monitor Business Critical Applications

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Maximize IT Efficiency

Increase internal efficiency through standardization, automation and outsourcing:

- Increase IT Visibility
- Standardize IT Service Portfolio
- Automate IT
- Outsource Routine Tasks

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Optimize Customer Service

Deliver better services with less effort through digitalization and automation:

- Offer Digital Service Channels
- Use High-quality Knowledge
- Automate Customer Service Processes

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Improve Employee Experience

Provide your employees with digital enterprise services and communication channels:

- Offer Self-Services
- Monitor End-User Experience

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Utilize AI

Unlock the potentials of AI in your enterprise:

- Use AI in Customer Service
- Use AI in IT Service Management
- Use AI in IT Asset Management
- Use AI in IT Monitoring

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IT Service Management (ITSM)

Plan, deliver, and manage your IT services with ease. Effectively manage your IT service delivery with a proven all-in-one solution

Discover our ITSM Tool

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What is ITSM?

Our ITSM starter package: "Ready in 5 weeks"

What is ITIL?

IT Service Desk

The all-in-one, modular solution for your IT support

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What is ITSM?

IT Self-Service

Innovative Solutions for IT Support

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What is ITSM?

IT Service Catalog & SLA

Display available services so your customers can access them

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What is ITSM?

IT Asset Management

Manage your IT resources to reduce costs, maintain software compliance and minimize risks

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Featured Content

Software Auditing - A Guide for Successful Preparation

What is BYOL? - How to Optimize Pre-existing Cloud Licenses

What is IT Asset Management?

IT Change & Configuration Management

Comprehensive overview of your IT infrastructure

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What is ITSM?

IT Service Portfolio & Service Design

Manage business and IT services over their entire lifecycle

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What is ITSM?

IT Project Portfolio Management

Gain Control of your IT Landscape

Learn more

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What is ITSM?

Governance, Risk & Compliance

Effectively enforce your IT strategy and reduce risks

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What is ITSM?

IT Financial Management

Plan, deliver, and manage your IT services with ease

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What is ITSM?

What is FinOps?

Enterprise Service Management

Build an intelligent digital workplace

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Employee Service Management

Customer Service Management

What is ITSM?

Customer Service Knowledge Management

More than just a knowledge base

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Featured Content

What is knowledge management?

Mastering Knowledge Bases: A Comprehensive Guide

Customized features for your service success

Knowledge Center

The knowledge platform that adapts to your requirements. Not the other way around.

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What is Knowledge Management?

Knowledge Self-Service

The response to modern customer needs

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What is Knowledge Management?

Deliver Scalable Self-service with Intelligent Chatbot Software

Increase engagement with 24/7 interactive support

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What is knowledge management?

Knowledge Analytics

Simple and fast to an individual reporting

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Featured Content

What is Knowledge Management?

IT Asset Management

Manage your IT resources to reduce costs, maintain software compliance and minimize risks

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Featured Content

Software Auditing - A Guide for Successful Preparation

What is BYOL? - How to Optimize Pre-existing Cloud Licenses

What is IT Asset Management?

IT Asset Inventory

Get full transparency of what you use. Both software and hardware, on-prem and in the cloud

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What is IT Asset Management?

IT Asset Portfolio Management

Optimize and protect your software estate

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What is IT Asset Management?

IT Asset Supplier & Contract Management

Management of IT assets in your company over the entire life cycle

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What is IT Asset Management?

IT Asset Cost Transparency

Optimization of IT expenditure through transparency of IT asset costs

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Featured Content

What is IT Asset Management?

Hardware Asset Management (HAM)

Track and manage your hardware assets to maximize security, efficiency, and compliance

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Featured Content

What is Hardware Asset Management?

What is IT Asset Management?

Software Asset Management

Benefit from the superpowers and create more value in your IT estate with our certified SAM Tool

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Featured Content

What is Software Asset Management?

10 Ways to Master SaaS Contract Management

When you should consider changing SAM tools

Software Audit - A Guide for Successful Preparation

What is IT Asset Management?

SAM for SaaS

See the whole SaaS picture and save costs up to 30%

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Featured Content

What is Software Asset Management?

SAM for Clients & Data Center

Your strategic solution for reliable software asset management

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Featured Content

What is SAM?

SAM for SAP® Software

Understand SAP compliance, manage license use and optimize costs

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Featured Content

What is SAM?

Software Asset Management Services

SAM services designed around you

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Featured Content

What is IT Asset Management?

IT Monitoring

Everything in view, everything under control: Monitor your entire IT infrastructure with a single solution

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IT Event Management

Full 360° monitoring of your IT operations with centralized event correlation, SLA optimization, and ticket reduction

Featured Content

What is Server Monitoring?

System Monitoring

Automated operation of your entire IT infrastructure

Featured Content

Capacity Managment

What is Server Monitoring?

Cloud Monitoring

Efficiently automate monitoring of all your cloud applications, services, and processes

Container Monitoring

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End to End Monitoring

Improve quality and monitoring of your IT services for the best user experience

Service Monitoring

Ensure efficient, automated monitoring and secure performance and availability of your services and processes

IT Service Alerting

Reduce outages and downtimes with professional IT alarm management

Professional Services & Training

Expert insights from the people who created the solution

Cloud Management

Your path to greater cost awareness, sustainability and efficiency in the cloud

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Featured Content

What is FinOps?

What is BYOL? - How to Optimize Pre-existing Cloud Licenses

FinOps

Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration

Featured Content

What is FinOps?

What is BYOL? - How to Optimize Pre-existing Cloud Licenses

SaaS Management

Understand and make the most of your cloud software

Featured Content

What is Software Asset Management?

10 Ways to Master SaaS Contract Management

What is SaaS Management?

What is FinOps?

Join us in the digital fast lane!

Explore our complete service portfolio now at USU Digital Consulting GmbH.

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Digital Experience

Process Automation

Technology Services

E-Government Solutions

Application Management Services

Ready for our team?

Are you looking for a new job, an apprenticeship or a freelance project? You and USU could be a perfect match.

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Looking for the right job?

Are you looking for a new job, an apprenticeship or a freelance project? You and USU could be a perfect match.

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Reach your goals?

Profit from our comprehensive career-development program

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Take the first step to your future

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Any questions?

Everything you need to know about the application process.

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USU

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General Terms and Conditions (Bitkom)

General Terms and Conditions

General Terms and Conditions (Bitkom)

AV - General Terms
DL - Services
SaaS - Software as a Service
VES - Software development
VPS - Software maintenance
VÜ - Software license
WV - Work contract

Additional Terms and Conditions Knowledge Center

Standard Terms of Service for Knowledge Center - March 2022
Terms and Conditions of Software Services (SaaS) Knowledge Center - March 2022

Additional Terms and Conditions USU Service Management

Standard Terms of Service for USU SaaS 4.6 - June 2021
Supplementary Terms of Use for USU SaaS 4.6 - June 2021
Supplementary Terms of Use for USU Programs 4.8 - June 2021

Additional Terms and Conditions USU IT Asset Management

Additional Terms and Conditions for USU IT Asset Management

Additional Terms and Conditions USU IT Monitoring

Additional Terms and Conditions for USU IT Monitoring

Additional Terms and Conditions USU FinOps

Additional Terms and Conditions for USU FinOps

Products

IT Service Management (ITSM)
Customer Knowledge Management
IT Asset Management
IT Monitoring
Cloud Management

Add-ons

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Topics

Software Asset Management
FinOps
ITSM
CMDB
Knowledge Management
Knowledge Base
SaaS Contracts

See Smarter Services in Action!

Maximize your IT and service potential with USU solutions.

USA

USU Solutions Inc.
20 Guest St., Suite 202
Boston, MA 02135

Phone: +16179774167

Germany (Headquarter)

USU GmbH
Spitalhof
71696 Möglingen

Tel.: +49 714 14867 0

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