Customer Service Management

Provide your customers with high-quality services
Customer Service Management

Make your customers happy with high-quality services

Digitalize customer service processes with USU Enterprise Service Management. Regardless of the kind of processes and services your offer, from consumer manufacturing to investment, to pure services, our solution is flexible for your needs.

Integrated Self-Service allows you to provide your customers with around-the-clock support. The knowledge bank answers customer questions without involving service staff. Automate ordering processes all the way up to delivery and invoicing, if your infrastructure permits. Through comprehensive monitoring features, you can identify disruptions in service operations before your customers do. In an outage, the system provides you with all the necessary information required to localize the cause and remedy the problem.

Axpo WZ-Systems AG

Axpo WZ-Systems AG is a provider of customer-specific mobile, microwave and fixed network solutions for crisis-proof data communication. Axpo uses the USU Enterprise Service Management solution to digitise the mission-critical operating processes for its communication infrastructures.

"The flexible and scalable solution from USU allows us to digitise service processes along the value chain in line with our needs."
René Oester, CEO, Axpo WZ-Systems AG


Stadtwerke Leipzig

Stadtwerke Leipzig is developing into a digital multi-service provider. The new services range from smart homes to e-mobility. USU Enterprise Service Management ensures the digital mapping and standardisation of all service processes in a central tool, linked to existing IT systems.

"In USU, we have found a partner who works with us to digitise the management of these services from A-Z, thus ensuring efficient implementation."
Uwe Fischer, Head of Information Management, Stadtwerke Leipzig

Stadt Leipzig

Mineral oil company

An international mineral oil and energy group uses USU Enterprise Service Management to provide commercial and technical services for its service station network. These include, for example, the management of service station shops, the elimination of incidents in technical service station operations or the monitoring of compliance with Group specifications by the independent lessees.

"We are thrilled with USU ITSM because service management processes can be mapped excellently and we were able to replace many - previously decentrally managed - applications."
CIO, contact can be made on request

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