ST30-4 USU Service Management: Incident & Problem Management

In this course, you will learn how to work with incidents and problems in different roles.

Content/Learning Objectives:
  • Learn how to use the USU Service Management interface.
  • You learn how to handle and close incidents and problems
  • You will learn how to deal with master incidents
  • You will learn how to use model tickets
  • Important master data for the Incident and Problem processes
Prior knowledge:
  • PC skills
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Target group:
  • Process owner for Incident & Problem Management
Classes
Date Location Language Max. Participants Open seats Price per seat
16 Apr 2024 Virtual Classroom (Germany) German 8 8 900 EUR ,0 USD Book now
9 Jul 2024 Virtual Classroom (Germany) German 8 8 900 EUR ,0 USD Book now