ST30-4 USU Service Management: Incident & Problem Management
USU IT Service Management
In this course, you will learn how to work with incidents and problems in different roles.
Content/Learning Objectives:
- Learn how to use the USU Service Management interface.
- You learn how to handle and close incidents and problems
- You will learn how to deal with master incidents
- You will learn how to use model tickets
- Important master data for the Incident and Problem processes
Prior knowledge:
- PC skills
Target group:
- Process owner for Incident & Problem Management
Overview
Language
English, German
Training Classes
| Date | Location | Language | Max. Participants | Open Seats | Price p.P. | |
|---|---|---|---|---|---|---|
| 10. November 2026 | Virtual Classroom (Germany) | German | 8 | 8 | 900 EUR | Booking |
