Formations USU

The "System Administration" training focuses on technical details and requirements, such as setup and platform configuration and system maintenance - especially patch and release management for USU License Management.

Content/Learning Objectives: 

• Understand USU License Management system requirements
• Understand the USU License Management application architecture
• Best practice USU License Management application management
• Understanding the USU License Management technical configuration and customization options
• Understanding and handling updates/patches

Prior knowledge: not required

This training focuses on managing access rights in USU License Management. You will learn how to set up data roles, application roles and profiles that correspond to our SLM role model. You will also gain a deep insight rights and duties of a super user in USU License Management.

Content/Learning Objectives: 

• Understand the access management architecture
• Understand the core roles of SAM
• Learn how to manually configure or import data roles, application roles and profiles
• Learn about typical user management strategies
• Learn how to create and analyze user management reports
• Learn how to control responsibilities and transparency of roles in compliance reports

Prior knowledge: not required

The 'USU License Management - Administration Troubleshooting & Support' training deals with problems that might occur during installation, upgrading or daily operations.

Content/Learning Objectives: 

• Learn about different types of log files
• Learn how to prepare a system upgrade
• Learn about possible error sources for installation and upgrade issues
• Learn how to solve the top 10 common operational issues

Prior knowledge: Being familiar with the basic USU License Management installation and maintenance procedures, e.g. by having attended the “ST01-1 USU License Management - Installation & Administration” training.

The 'USU Discovery - Implementation and Administration' training focuses on technical details and requirements, such as setup and platform configuration, installation and maintenance for USU Discovery.

Content/Learning Objectives: 

• Requirements and installation process of USU Discovery and its components
• Get to know different possible inventory methods
• All about the ETL process
• Understand the integrated dashboards and reports for data analysis
• Basics about the administration via the USU Discovery user interface

Prior knowledge: not required

La formation «Data Management» est axée sur la compréhension / gestion des flux de données, c'est-à-dire la compréhension des spécifications, mais aussi des options de transformation des données et, en particulier, de compréhension de l'impact des exceptions.

Contenu/Objectifs d'apprentissage:

• Comprendre le modèle de données USU License Management
• Comprendre le modèle de procédure USU
• Comprendre et gérer les fonctionnalités ETL USU License Management modèles
• Comprendre les formulaires, pré-procédure et spécifications de traitement
• Conception et utilisation de flux de données
• Compréhension et traitement des importations en cours et des journaux d'exceptions

Groupe ciblé:

The 'Data Management: File Import Monitoring & Troubleshooting ' training is focused on teaching you how to monitor and troubleshoot imports, how to fix the most common problems, how to recover from crashes and what kind of debug possibilities are available for imports.

Content/Learning Objectives: 

• Get to know the USU License Management monitoring options
• Learn about the figures within the Management Module
• Understand the USU License Management data structure and relations
• Understand and practice character encoding
• Get an introduction to the Admin menu and the user table
• Learn about additional debug information

Prior knowledge: You should have attended the “ST02-1 USU License Management - Functions & Configurations” training before.

This training gives you an overview of all operative and supporting roles of a SAM team and describes the activities of the core roles. After the theory, we discuss how this concept can be implemented into your organization/SAM team and who will take over the specific roles and corresponding tasks.

Content/Learning Objectives: 

• Get a general overview of coordinator roles (SAM Service Coordinator, Application Interface Coordinator, Software Inventory Coordinator, License Inventory Coordinator) and their specific tasks
• Get a general overview of SAM roles (User Administrator, Application Interface Administrator, Software Inventory Administrator, License Inventory Administrator, License Balance Manager) and their specific tasks
• Review the existing roles in your organization
• Map the required roles for implementation to your existing role structure

Prior knowledge: You should be familiar with the general usage and functions of USU License Management, e.g. have attended the „ST03-1 USU License Management - End User” training.

This training enables you to perform a catalog update in USU License Management and to analyze the error logs and resolve possible errors.

Content/Learning Objectives: 

• Learn about the different options for updates of the catalog
• Perform a catalog update
• Afterwards analyze log files of the catalog update
• Practice how to handle errors found in the log files

Prior knowledge: You should be familiar with the general catalog structure; e.g. by having attended the “ST04-1 USU License Management - Catalog Data” training.

In this 2-day course, you'll learn how to configure USU Service Management for your needs and transfer it to the target environments.

In this 2-day course you will learn how to create and edit technical workflows. You will learn how to write workflows, debug them and assign them as an action (e.g. button) to the user interface.

In this training you will learn how to create and edit a business view with Smart Tiles and InfoObjects. You will learn how to create users with assigned groups and roles and how to design these roles

In this 2-day course you will learn the basics for the Business Process Manager. You will know how to create, debug and deploy processes.