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USU Costumer Service Center
csc@usu.com
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USU IT Asset Management
ST01-1 USU License Management - Installation & Administration
The "System Administration" training focuses on technical details and requirements, such as setup and platform configuration and system maintenance - especially patch and release management for USU License Management.
Content/Learning Objectives:
- Understand USU License Management system requirements
- Understand the USU License Management application architecture
- Best practice USU License Management application management
- Understanding the USU License Management technical configuration and customization options
- Understanding and handling updates/patches
Prior knowledge: not required
USU IT Asset Management
ST01-2 USU License Management - User Administration
This training focuses on managing access rights in USU License Management. You will learn how to set up data roles, application roles and profiles that correspond to our SLM role model. You will also gain a deep insight rights and duties of a super user in USU License Management.
Content/Learning Objectives:
- Understand the access management architecture
- Understand the core roles of SAM
- Learn how to manually configure or import data roles, application roles and profiles
- Learn about typical user management strategies
- Learn how to create and analyze user management reports
- Learn how to control responsibilities and transparency of roles in compliance reports
Prior knowledge: not required
USU IT Asset Management
ST01-3 USU License Management - Administration Troubleshooting & Support
The 'USU License Management - Administration Troubleshooting & Support' training deals with problems that might occur during installation, upgrading or daily operations.
Content/Learning Objectives:
- Learn about different types of log files
- Learn how to prepare a system upgrade
- Learn about possible error sources for installation and upgrade issues
- Learn how to solve the top 10 common operational issues
Prior knowledge: Being familiar with the basic USU License Management installation and maintenance procedures, e.g. by having attended the “ST01-1 USU License Management - Installation & Administration” training.
USU IT Service Management
ST100-1 USU Self-Service Portal: Administration
In this course, you will learn how to work with the USU Self Service Portal in different roles.
Content/Learning Objectives:
- Learn how to use the USU Self-Service Portal as an end user.
- As an administrator you will learn how to change dashlets, drawers and portal pages.
- As an administrator you will learn how to change the menu for the end user.
- As an administrator you will learn how to transfer your changes to the next stage.
Prior knowledge:
- Basic knowledge of USM data model
- Basic knowledge of USM authorization
- Basic knowledge of USM Generic Interface would be benificial
Target group:
- System managers
- System administrators
Date
12. November 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST100-2 USU Shop: Administration
This training course helps you to administer the USU Shop. This includes e.g. the creation of offers and the possible settings of the USU Shop.
Content/Learning Objectives:
- Get an overview of the shop: Learn how to navigate and use the shop as an end user.
- Explore the admin functionality: Discover where to find everything and how to manage key functions as an administrator.
- Easily create categories: Master the process of creating and organizing categories for your shop.
- Create offers, including complex ones: Learn how to build both simple and complex offers to meet diverse needs.
- Use the power of offer parameters: Use parameters to configure your offers, define dependencies, and create rules.
- Dive into settings and integrations: Understand shop settings and their integration with USM.
Prior knowledge:
- PC skills
Target group:
- Process owner for Service Request Management
Date
11. November 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST30-2 USU Service Management: Asset Management
You will learn how to keep the CMDB up-to-date as a user.
Content/Learning Objectives:
- Learn how to use the USU Service Management interface.
- Get to know the data model of the Asset and Configuration Management.
- Work with systems and components and maintain the relevant attributes.
- Update the CMDB with IMAC services.
- Lern how use and define the relations of the CMDB in USU Service Management.
- Lern to maintain the most important master data.
Prior knowledge:
- PC skills
Target group:
- Process owner for Asset Management
Date
03. November 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST30-3 USU Service Management: Change Management
In this course you will learn the basic functionality of the Change Management.
Content/Learning Objectives:
- Learn how to use the USU Service Management interface
- Learn how to request a change and process it in different roles
- Learn how to define model tickets for the change process
- Important master data for the change processes
Prior knowledge:
- PC skills
Target group:
- Process owner for Change Management
Date
11. November 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST30-4 USU Service Management: Incident & Problem Management
In this course, you will learn how to work with incidents and problems in different roles.
Content/Learning Objectives:
- Learn how to use the USU Service Management interface.
- You learn how to handle and close incidents and problems
- You will learn how to deal with master incidents
- You will learn how to use model tickets
- Important master data for the Incident and Problem processes
Prior knowledge:
- PC skills
Target group:
- Process owner for Incident & Problem Management
Date
10. November 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST35-1 USM Admin: Customizing
In this 2-day course, you'll learn how to configure USU Service Management for your needs and transfer it to the target environments.
Content/Learning Objectives:
- Logging customizing
- Creating new object types in USU Service Management
- Creating and editing catalogs and views
- Creating and editing relationships
- Creating and editing business logics/rules
- Transferring customizations using the Customization Transfer Manager
Prior knowledge:
- Participation in user training courses for basic modules (e.g., Asset Manager, Incident & Problem Manager, etc.)
- Basic knowledge of databases and data modeling
Target group:
- System managers
- System administrators
Date
24.–25. November 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST35-2 USM Admin: Introduction to Workflows
In this 2-day course you will learn how to create and edit technical workflows. You will learn how to write workflows, debug them and assign them as an action (e.g. button) to the user interface.
Content/Learning Objectives:
- Handling of the Workflow Creation Tool
- Creating workflows with standard nodes
- Working with the Valuemation API and integrating Python scripts
- Working with the Actions Customizer
- Using business logic/rules for actions and workflows
- Transferring customizations using the Customization Transfer Manager
Prior knowledge:
- Participation in training USM Admin: Customizing
Target group:
- System managers
- Systems administrators
Date
1.–2. Dezember 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST35-3 USM Admin: Authorization
In this training you will learn how to create and edit a business view with Smart Tiles and InfoObjects. You will learn how to create users with assigned groups and roles and how to design these roles
Content/Learning Objectives:
- Creating and editing Business Views, Smart Tiles and InfoObjects including rolling out the definitions.
- Working with the User Manager: Creating and managing users, groups and roles
- Rights management: Creating a role concept with multiple roles
- Transferring customizations using the Customization Transfer Manager
Prior knowledge:
- Participation in training USM Admin: Customizing
Target group:
- System managers
- Systems administrators
Date
03. Dezember 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST35-4 USM Admin: Introduction to the Business Process Management
In this 2-day course you will learn the basics for the Business Process Manager. You will know how to create, debug and deploy processes.
Content/Learning Objectives:
- Introduction to the Process Modeller
- Creating and executing simple business processes
- Creating and integrating business processes into the Service Request Manager
- Transferring customizations using the Customization Transfer Manager
Prior knowledge:
- Participation in training USM Admin: Customizing
- Basic knowledge of BPMN2.0
- Workflow knowledge is advantageous
Target group:
- System managers
- Systems administrators
Date
8.–9. Dezember 2026
Location
Virtual Classroom (Germany)
Language
German
