USU Trainings
Ampliate le vostre competenze e ottenete il massimo dalle vostre soluzioni USU!
Ampliate le vostre competenze
I nostri corsi di formazione vi forniscono una solida base per ottimizzare i vostri processi! Potete prenotare una formazione personalizzata guidata da un formatore oppure partecipare ai nostri cicli di formazione regolari.
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csc@usu.com
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USU IT Asset Management
ST03-1 USU License Management - End User Training
This core training enables users to understand and make use of the overall USU License Management functionality for Software Asset Management.
Content/Learning Objectives:
- Understanding the USU License Management Data and Process Models
- Understanding the catalog content (basic)
- Basics of contract management
- Understanding the software inventory (tech)
- General understanding of and handling the license inventory
Prior knowledge: not required
Date
9.–10. Juni 2026
Location
Virtual Classroom (Germany)
Language
English
USU IT Asset Management
ST04-1 USU License Management - Catalog Data
This basic training focuses on a core element of USU License Management - the Catalog.
Content/Learning Objectives:
- Understand the Catalog
- Get to know potential sources for data/information retrieval
- How to search the Catalog in USU License Management
- How to record manufacturer data, product families, products and articles
Target Group: Software Inventory Administrators or License Inventory Administrators who might be confronted with products that are not part of CatalogPlus and need to record them.
Prior knowledge: Basic knowledge of the application (end user training) is recommended
Date
16. Juni 2026
Location
Virtual Classroom (Germany)
Language
English
USU IT Asset Management
ST08-1 USU License Management - License Inventory
This training covers the process of license recording and handling. First, licenses will be recorded both manually and by using the import interface. Afterwards, we will discuss the different functions to manage the license inventory.
Content/Learning Objectives:
- License management basics
- Different types of license pools and their purpose
- How to manually record licenses
- Understand the license import template
- License handling
- License Inventory Administrators; staff in charge of complete and correct license inventories
- License Inventory Coordinators, i.e. staff in charge of data feeds providing license inventory data and ensuring availability of the data for administrators
Date
17.–18. Juni 2026
Location
Virtual Classroom (Germany)
Language
English
USU IT Asset Management
ST02-9 USU Discovery & USU License Management: Data Management
This training is focused on understanding/handling the data feeds, i.e. understanding the specification requirements, but also options for data transformation and, in particular, understanding the impact of exceptions (logs).
Content/Learning Objectives:
- Understanding the USU License Management Data Model
- Understanding and handling USU License Management ETL functionalities
- Understand templates, pre-processors and processing specifications
- Understanding and handling ongoing imports and exception logs
- Understand how to extract data from different sources
Target Group: Staff involved in data feed specifications and data feed monitoring
Date
29.–30. Juni 2026
Location
Virtual Classroom (Germany)
Language
English
USU IT Service Management
ST100-1 USU Self-Service Portal: Administration
In this course, you will learn how to work with the USU Self Service Portal in different roles.
Content/Learning Objectives:
- Learn how to use the USU Self-Service Portal as an end user.
- As an administrator you will learn how to change dashlets, drawers and portal pages.
- As an administrator you will learn how to change the menu for the end user.
- As an administrator you will learn how to transfer your changes to the next stage.
Prior knowledge:
- Basic knowledge of USM data model
- Basic knowledge of USM authorization
- Basic knowledge of USM Generic Interface would be benificial
Target group:
- System managers
- System administrators
Date
28. Juli 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST100-2 USU Shop: Administration
This training course helps you to administer the USU Shop. This includes e.g. the creation of offers and the possible settings of the USU Shop.
Content/Learning Objectives:
- Get an overview of the shop: Learn how to navigate and use the shop as an end user.
- Explore the admin functionality: Discover where to find everything and how to manage key functions as an administrator.
- Easily create categories: Master the process of creating and organizing categories for your shop.
- Create offers, including complex ones: Learn how to build both simple and complex offers to meet diverse needs.
- Use the power of offer parameters: Use parameters to configure your offers, define dependencies, and create rules.
- Dive into settings and integrations: Understand shop settings and their integration with USM.
Prior knowledge:
- PC skills
Target group:
- Process owner for Service Request Management
Date
29. Juli 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST35-1 USM Admin: Customizing
In this 2-day course, you'll learn how to configure USU Service Management for your needs and transfer it to the target environments.
Content/Learning Objectives:
- Logging customizing
- Creating new object types in USU Service Management
- Creating and editing catalogs and views
- Creating and editing relationships
- Creating and editing business logics/rules
- Transferring customizations using the Customization Transfer Manager
Prior knowledge:
- Participation in user training courses for basic modules (e.g., Asset Manager, Incident & Problem Manager, etc.)
- Basic knowledge of databases and data modeling
Target group:
- System managers
- System administrators
Date
10.–11. August 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST35-2 USM Admin: Introduction to Workflows
In this 2-day course you will learn how to create and edit technical workflows. You will learn how to write workflows, debug them and assign them as an action (e.g. button) to the user interface.
Content/Learning Objectives:
- Handling of the Workflow Creation Tool
- Creating workflows with standard nodes
- Working with the Valuemation API and integrating Python scripts
- Working with the Actions Customizer
- Using business logic/rules for actions and workflows
- Transferring customizations using the Customization Transfer Manager
Prior knowledge:
- Participation in training USM Admin: Customizing
Target group:
- System managers
- Systems administrators
Date
17.–18. August 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST35-3 USM Admin: Authorization
In this training you will learn how to create and edit a business view with Smart Tiles and InfoObjects. You will learn how to create users with assigned groups and roles and how to design these roles
Content/Learning Objectives:
- Creating and editing Business Views, Smart Tiles and InfoObjects including rolling out the definitions.
- Working with the User Manager: Creating and managing users, groups and roles
- Rights management: Creating a role concept with multiple roles
- Transferring customizations using the Customization Transfer Manager
Prior knowledge:
- Participation in training USM Admin: Customizing
Target group:
- System managers
- Systems administrators
Date
19. August 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Service Management
ST35-4 USM Admin: Introduction to the Business Process Management
In this 2-day course you will learn the basics for the Business Process Manager. You will know how to create, debug and deploy processes.
Content/Learning Objectives:
- Introduction to the Process Modeller
- Creating and executing simple business processes
- Creating and integrating business processes into the Service Request Manager
- Transferring customizations using the Customization Transfer Manager
Prior knowledge:
- Participation in training USM Admin: Customizing
- Basic knowledge of BPMN2.0
- Workflow knowledge is advantageous
Target group:
- System managers
- Systems administrators
Date
24.–25. August 2026
Location
Virtual Classroom (Germany)
Language
German
USU IT Asset Management
ST03-1 USU License Management - End User Training
This core training enables users to understand and make use of the overall USU License Management functionality for Software Asset Management.
Content/Learning Objectives:
- Understanding the USU License Management Data and Process Models
- Understanding the catalog content (basic)
- Basics of contract management
- Understanding the software inventory (tech)
- General understanding of and handling the license inventory
Prior knowledge: not required
Date
2.–3. September 2026
Location
Virtual Classroom (Germany)
Language
English
USU IT Asset Management
ST04-1 USU License Management - Catalog Data
This basic training focuses on a core element of USU License Management - the Catalog.
Content/Learning Objectives:
- Understand the Catalog
- Get to know potential sources for data/information retrieval
- How to search the Catalog in USU License Management
- How to record manufacturer data, product families, products and articles
Target Group: Software Inventory Administrators or License Inventory Administrators who might be confronted with products that are not part of CatalogPlus and need to record them.
Prior knowledge: Basic knowledge of the application (end user training) is recommended
Date
08. September 2026
Location
Virtual Classroom (Germany)
Language
English
