This training enables monitoring administrators to transform technical monitoring data into meaningful business service views.

Content/Learning Objective: 

• Event correlation and aggregation concepts
• Reducing alert noise and avoiding event floods 
• From technical events to business services 
• Designing service hierarchies and dependency models 
• Service modeling best practices 
• Root cause identification through service context 
• Improving operational efficiency through intelligent event processing 

Prior knowledge: Basic knowledge of the ZIS system is beneficial 

Hardware requirements: You will work on your own device and need access to your test system.