Artificial Intelligence Predictions Wissensmanagement
Google Glass may have been ahead of its time, but with Apple’s rumored release of their own augmented reality (AR) glasses, it’s time to start taking the topic...
I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've even had the pleasure of working with several such as Jeff and...
To be an influencer, all you need is an internet connection and iPhone these days. But beyond the motivational speakers, let's look at the real professionals...
As communication channels proliferate and information is created in a just few clicks, knowledge management is increasingly critical for customer service...
Implementing a knowledge base in your organization can bring far-reaching benefits for employee productivity and customer service KPIs. But any project can be...
There is an old saying that says, “Knowledge is power” and although many of us try to deny this, and even fight against it (especially in youth) at some...
When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as Net...
Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up doing more harm that good.
Knowledge is an essential part of every organization. As an organization grows knowledge that is essential to the functioning of the organization is acquired....
Many customer service departments and agents feel underappreciated and it’s no surprise. Upper management often sees contact centers as a department that does...
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.
I talked to Nate Brown, founder of CX Accelerator about the intersection of CX and technology. Nate is a perpetual student of the world’s greatest experiences...