Artificial Intelligence Predictions Wissensmanagement
Google Glass may have been ahead of its time, but with Apple’s rumored release of their own augmented reality (AR) glasses, it’s time to start taking the topic...
As communication channels proliferate and information is created in a just few clicks, knowledge management is increasingly critical for customer service...
Implementing a knowledge base in your organization can bring far-reaching benefits for employee productivity and customer service KPIs. But any project can be...
Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate,...
Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up doing more harm that good.
Knowledge is an essential part of every organization. As an organization grows knowledge that is essential to the functioning of the organization is acquired....
USU is proud to kick off a new series of customer stories chronicling our work together and the feedback and insights our customers and their agents provide.
Over the last decade, many of the products (games, email and spreadsheets) we grew up with have turned into services, while service itself has gone in the...