I'm excited to announce the winners of our recent open poll on the top CX Experts for 2022. I've even had the pleasure of working with several such as Jeff and...
To be an influencer, all you need is an internet connection and iPhone these days. But beyond the motivational speakers, let's look at the real professionals...
There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment means...
Many customer service departments and agents feel underappreciated and it’s no surprise. Upper management often sees contact centers as a department that does...
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.
I talked to Nate Brown, founder of CX Accelerator about the intersection of CX and technology. Nate is a perpetual student of the world’s greatest experiences...
I recently spoke with Jack Springman about the state of CX, why customer-centricity isn't helpful or actionable and the value of technology in customer...