ST50-2 Knowledge Center - Knowledge Manager
USU Customer Service Knowledge Management
You will learn how to use the configuration area of the KnowledgeCenter so that you are able to independently implement requirements of end users and editors.
Content/Learning Objectives:
- Understanding the configuration area
- Creating and maintaining of own document types
- Structuring pages
- Understanding and governing workflows & permissions
- Handling standard reports
- Restoring or final deletion of documents
- Setup of search functionality
Prior knowledge: Participation in the 'Knowledge Center - Editor' training is strongly recommended.
Übersicht
Sprache
English, German