ST30-3 USU Service Management: Change Management
USU IT Service Management
In this course you will learn the basic functionality of the Change Management.
Content/Learning Objectives:
- Learn how to use the USU Service Management interface
- Learn how to request a change and process it in different roles
- Learn how to define model tickets for the change process
- Important master data for the change processes
Prior knowledge:
- PC skills
Target group:
- Process owner for Change Management
Overview
Language
English, German
