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Find Out Where You Really Stand: Live AI Readiness Scoring + Peer Benchmarks from 2026's Biggest Contact Center Events
This fall, we're collecting AI readiness assessments from contact center leaders at CCW, ICMI and Gartner Customer Service & Support Conference.
The questions tackle satisfaction with current knowledge management, investment priorities to close gaps, and the fundamentals that determine whether AI actually works in your environment.
We'll share what we find in our webinar on November 12.
In our webinar, you'll score yourself live alongside your peers and find out exactly where you stand. Just honest benchmarks from the people doing this work right now.
What You'll Take Away
See How You Stack Up
Understand What's Actually Holding AI Back
Turn Your Score Into a Plan
Benchmark Data You Can Actually Use
Who Should Attend?
This webinar is built for
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Contact center VPs, directors and operations leaders who are responsible for AI or automation initiatives and want an honest read on where they stand.
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Teams who've already deployed AI tools but aren't seeing the performance you expected.
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Teams who are still evaluating where to start.
This session will give you a clear, data-backed picture of what readiness actually looks like and what separates teams that see results from those that don't.
Speaker
Florian Schwingenschloegl
