Unymira, a division of USU GmbH, will be presenting its digital customer service portfolio at Customer Contact Week (CCW) from January 28th - 31st in Nashville, Tennessee. CCW is the world’s largest customer contact event series with over 3,000 attendees annually.
At booth 218, Unymira will demonstrate its leading knowledge base software as well as how to build an integrated chatbot in just 20 minutes. In addition, Unymira’s leading knowledge management platform, Knowledge Center will be on display featuring its AI powered Knowledge Cloud, digital voice assistant integrations, self-service solutions and Salesforce app. This can significantly improve customer experience and key performance indicators such as first call resolution rate and call handling time in customer service.
