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  • Solutions

    USU Solution - Manage Cloud
    Manage CloudEnsure efficient, secure, and cost-effective cloud operations.
    USU Solution - Optimize IT Costs
    Optimize IT CostsGet cost transparency and make sure you don't overspend.
    USU Solution - Manage IT Risks
    Manage IT RisksActively manage your risks and prevent critical incidents.
    USU Solution - Maximize IT Efficiency
    Maximize IT EfficiencyBoost efficiency with standardization and automation.
    USU Solution - Optimize Customer Service
    Optimize Customer ServiceAutomate to deliver more with less.
    USU Solution - Improve Employee Experience
    Improve Employee ExperienceEnsure efficient, secure, and cost-effective cloud operations.
    USU Solution - Utilize AI
    Utilize AIUnlock the potentials of AI in your enterprise.
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    2025 Gartner® Market Guide for IT Financial Management Tools

    Smarter Decisions Start With Clear IT Cost Transparency

Products
  • Products

    IT Service Management

    Plan, deliver and manage your IT services with ease. Effectively manage your IT service delivery with a proven all-in-one solution.

    IT Service Desk
    All-in-one, modular solution for your IT.
    IT Self-Service
    Innovative solutions for IT support.
    IT Service Catalog & SLA
    Provide services to your customers.
    IT Asset Management
    Reduce costs & IT risks, stay compliant.
    IT Change & Configuration Management (CMDB)
    Overview of your IT infrastructure.
    IT Service Portfolio & Design
    Manage IT services over their entire lifecycle.
    IT Project Portfolio Management
    Gain control of your IT landscape.
    Governance, Risk & Compliance
    Enforce your IT strategy & reduce risks.
    IT Financial Management
    Plan, deliver, manage your IT services.
    Enterprise Service Management
    Build an intelligent digital workplace.
    IT Asset Management

    Smart IT Management: Lower Costs, Minimize Risk.

    IT Asset Inventory
    Full transparency across all IT assets.
    Software Asset Management
    AI-driven license management.
    IT Asset Supplier & Contract Management
    Manage the lifecycle of your IT assets.
    SAM for SaaS
    Cut SaaS costs and avoid sprawl.
    IT Asset Cost Transparency
    Gain visibility into all IT costs.
    SAM for Clients & Datacenter
    License management of large vendors.
    IT Asset Portfolio Management
    Control your entire portfolio.
    SAM for SAP® Software
    Manage SAP licenses better.
    Hardware Asset Management
    Security, efficiency and compliance.
    ITAM Managed Services
    Continuous services and support.
    Customer Service Knowledge Management

    More than just a knowledge base.

    Knowledge Center
    Knowledge management that works your way.
    Knowledge Self-Service
    The response to modern customer needs.
    Chatbot
    Scale self-service with intelligent chatbots & 24/7 service.
    Knowledge Analytics
    Simple and fast reporting.
    AI Agents
    Boost productivity with AI agents that create, validate and deliver knowledge.
    Knowledge Integrations
    Seamless access to your knowledge.
    IT Monitoring

    One Platform to Monitor Your Entire IT Infrastructure.

    IT Event Management
    360° IT Monitoring with Event Correlation & SLA Optimization.
    System Monitoring
    Automated operation of your entire IT infrastructure.
    Cloud Monitoring
    Efficient Cloud Monitoring for Apps, Services & Processes.
    Container Monitoring
    Stable IT Services Through Smart Microservice Management.
    End-to-End Monitoring
    Enhance IT Service Quality for a Better User Experience.
    Service Monitoring
    Automated Monitoring for Secure, High-Performance Services.
    IT Service Alerting
    Reduce outages and downtimes with professional IT alarm management.
    Professional Services
    Expert insights from the people who created the solution.
    FinOps

    Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration.

    What is FinOps?
    Unifying Finance & Operations in IT.
    What is BYOL?
    How to Optimize Pre-existing Cloud Licenses.
    SaaS Management

    Understand and make the most of your cloud software.

    What is SaaS Management?
    Tame your SaaS chaos—why SaaS management matters.
    10 Ways to Master SaaS Contract Management
    An essential guide with best practices.
    usu-service-management_ai-features_1920x1080px

    AI-Agents for ITSM

    Revolutionize ITSM with AI Agents that automate ticket routing, speed up incident resolution, and elevate user and agent experiences.

    More information
    What is ITSM?
    What is ITIL?
    Cyber Resilience Act
Our Customers
Why USU
  • Why USU

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    Find a Partner
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    Sustainability & CSR
    Sustainability
    Whistleblower System
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    IT Financial Management at Bosch

    Bosch restructured IT services and introduced transparent cost control with USU.

Resources
  • Resources

    Resources
    News
    Blog
    Trainings
    Training Courses
    Training Classes
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    The Forrester Wave™: Software Asset Management Solutions, Q1 2025

    The Best SAM Providers in 2025

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News

IKEA Receives USU Knowledge Award for Outstanding Use of Knowledge Management

Monday, June 28, 2021
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News

USU wins Global Medical Technology and Healthcare Group as New Customer

Thursday, June 24, 2021
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News

USU Empowers European Automotive Group Leader with Knowledge Management

Tuesday, June 22, 2021
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News

USU Closes 3-Year Knowledge Management Contract with Leading Financial Group

Tuesday, April 13, 2021
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News

USU Teams up with NICE inContact as a DEVone Partner for Knowledge Management

Thursday, March 18, 2021
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News

USU wins Liechtensteinische Landesbank as a new customer in the IT Management segment

Wednesday, March 17, 2021
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News

USU Announces Industry’s First Solution to Analyze SAP® Digital Access Excluding Subsequent Documents

Monday, March 15, 2021
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News

USU Receives Enterprise Software Asset Management Certification from The ITAM Review

Thursday, February 25, 2021
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News

USU Adds Deseret First Credit Union to Growing Customer Roster

Thursday, February 11, 2021
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News

Aspera and LeuTek united under the umbrella brand USU

Thursday, January 28, 2021
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News

Aspera Announces Rebrand as USU, Affirms Commitment to Clients

Thursday, January 28, 2021
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News

USU Group striving towards a carbon neutral footprint

Tuesday, December 22, 2020
Read More
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USU GmbH
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71696 Möglingen
Tel.: +49 714 14867 0

USA
USU Solutions Inc.
20 Guest St., Suite 202
Boston, MA 02135
Phone: +1 (617) 307-7733

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