Sysmex Corporation, headquartered in Kobe, Japan, will use USU Knowledge Management as a corporate-wide knowledge source for all technical queries. The specialist in laboratory analysis devices and in-vitro diagnostics, operating in more than 190 countries, plans to deploy the active USU knowledge database worldwide as a 'single source of truth' for all colleagues in customer service area in Sysmex and business partners.
The subsidiary Sysmex Europe has already been using USU Knowledge Management successfully for years. Based on the positive experience and after an extensive test phase, the managers at Sysmex Corporation have now decided on worldwide licensing on the basis of a SaaS framework agreement with a duration of 60 months.
The aim is to support customers quickly, cost-effectively with high quality of customer service support for all products. To achieve this, the integrated USU solution database provides expert knowledge in all required languages. The complex product knowledge is also available to customer service specialist on site thanks to an offline component.
The migration and implementation project has already begun. USU Knowledge Management is scheduled to go live worldwide by mid-2024.
