USU Knowledge Management

Boost your efficiency with active knowledge management

Exceptional service calls for requires exceptional knowledge

Whether in customer service, IT, HR, or other business areas, outstanding service experiences make all the difference. Deliver impressive service to your customers, prospects, and employees by ensuring everyone gets the accurate and up-to-date information they need – when, where and how they need it.

Our predictive knowledge management software takes a holistic view of your service and gives you the solution you need to establish intelligent knowledge management across all departments, functions, and communication channels. This lets you reach your service KPIs more efficiently and increase overall satisfaction.

USU Knowledge Management

White Paper

Next Generation Chatbots

Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.
White Paper

Using Decision Trees in Customer Service

Learn how decision trees create consistency and transparency in your customer service processes, speed up onboarding and increase CSAT.

Smart Businesses use USU Knowledge Management

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Boost your efficiency with Predictive Knowledge Management

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πŸ“’οΈŽ Insights

Gartner Report: Build the Right Justification for Moving to the Cloud