Positive service experiences make all the difference. Whether you work in customer service, IT, HR, or elsewhere within your organization, it’s critical to maintain a single source of truth.
Knowledge Management lets you deliver impressive service to customers, prospects, and employees by ensuring everyone gets the accurate and up-to-date information they need – when, where and how they need it.
The USU predictive knowledge management solutions takes a holistic view of your service to establish intelligent knowledge management across all departments, functions, and communication channels. This lets you reach your service KPIs more efficiently and increase overall satisfaction.
Solve today’s dynamic workplace challenges with modern KM strategies.
Choosing the right Knowledge Base is important. This document assists the vendor selection for Knowledge Management and compares leading Knowledge Base Providers in the United States. Here we compare USU, eGain, Upland and MindTouch.
Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.
Learn how decision trees create consistency and transparency in your customer service processes, speed up onboarding and increase CSAT.