USU Knowledge Management Software The Experience You Expect, for Your Customers
Exceptional service calls for exceptional knowledge
Positive service experiences make all the difference. Whether you work in customer service, IT, HR, or elsewhere within your organization, it’s critical to maintain a single source of truth.
Knowledge Management lets you deliver impressive service to customers, prospects, and employees by ensuring everyone gets the accurate and up-to-date information they need – when, where and how they need it.
The USU predictive knowledge management solutions takes a holistic view of your service to establish intelligent knowledge management across all departments, functions, and communication channels. This lets you reach your service KPIs more efficiently and increase overall satisfaction.
Solve today’s dynamic workplace challenges with modern KM strategies.
See how
Knowledge Management Delivers Results
70 % Fewer documents
80 % Faster training time
40 % Higher first contact resolution rate
The Leading Knowledge Management System
Get an integrated knowledge management solution built to meet your needs:
Knowledge Management for IT
Professional knowledge management for IT services
Knowledge Management for Customer Service
Deliver exceptional customer service in every channel
Knowledge Management for Enterprise Services
Intelligently deliver knowledge throughout your company
Chatbots
Faster, more personal, and more efficient service
Virtual Assistants
Meet your new team of digital service agents: Alexa, Siri and Google Home
Professional Services
Harness the full potential of your knowledge management solution
USU Knowledge Management
Knowledge Management for Customer Service
Deliver exceptional customer service in every channel
Knowledge Management for Enterprise Services
Intelligently deliver knowledge throughout your company
Virtual Assistants
Meet your new team of digital service agents: Alexa, Siri and Google Home
USU Knowledge Management for the automotive industry
USU has a long history supporting the automotive industry, be it drivers, manufacturers and suppliers, dealers, or mechanics. The biggest names in the industry manage their knowledge with our solution. Learn how they’ve integrated USU Knowledge Management in their support strategy and lowered costs while increasing service quality.
Learn more
Benefits of Knowledge Management Software
There are a wide range of direct and indirect benefits to introducing KMS in your organization. These include:
Higher First Call Resolution Rate
Faster search, centralized data and decision trees mean more calls are solved the first time.
Shorter Handling Times
With predictive search, interactive troubleshooting and one place to look, agents can resolve issues faster.
Shorter Training & Onboarding
Built-in e-learning means agents can train where they work, learning both the tool and content simultaneously reducing onboarding by days and even weeks.
Provide Easy International Support
Multilingual and multi-market support make international service a breeze.
Simpler Channel Management
With all your service channels connected to a single source of truth, you can manage them in one place with no duplicate effort.
Continual Service Improvement
Advanced analytics help identify search and issue trends, find content gaps and ensure self-service for the most frequent issues.
Knowledge Management Benefits by Role
Customers
- Consistent, quality customer support in every channel
- Problems resolved faster
- Accurate and current information
- Fewer transferred calls
Service Agents
- Find information as easily as a Google search
- One source of information
- Guided chats for easy and consistent service
- Built-in e-learning for better training
Editors
- Create custom workflows
- Custom-built approval processes
- Create guided chats and scripts
- Tackle complex topics easily like a flowchart in Powerpoint
Managers
- Ensure consistent service from all agents
- Centrally manage scripts and guides
- Faster onboarding for new agents
- Custom Reports
Knowledge Management Benefits by Role
Customers
- Consistent, quality customer support in every channel
- Problems resolved faster
- Accurate and current information
- Fewer transferred calls
Service Agents
- Find information as easily as a Google search
- One source of information
- Guided chats for easy and consistent service
- Built-in e-learning for better training
Editors
- Create custom workflows
- Custom-built approval processes
- Create guided chats and scripts
- Tackle complex topics easily like a flowchart in Powerpoint
Managers
- Ensure consistent service from all agents
- Centrally manage scripts and guides
- Faster onboarding for new agents
- Custom Reports
