Positive service experiences make all the difference. Whether you work in customer service, IT, HR, or elsewhere within your organization, it’s critical to maintain a single source of truth.
Knowledge Management lets you deliver impressive service to customers, prospects, and employees by ensuring everyone gets the accurate and up-to-date information they need – when, where and how they need it.
The USU predictive knowledge management solutions takes a holistic view of your service to establish intelligent knowledge management across all departments, functions, and communication channels. This lets you reach your service KPIs more efficiently and increase overall satisfaction.
Solve today’s dynamic workplace challenges with modern KM strategies.
See howGet an integrated knowledge management solution built to meet your needs:
Professional knowledge management for IT services
Deliver exceptional customer service in every channel
Intelligently deliver knowledge throughout your company
Faster, more personal, and more efficient service
Meet your new team of digital service agents: Alexa, Siri and Google Home
Harness the full potential of your knowledge management solution
Deliver exceptional customer service in every channel
Intelligently deliver knowledge throughout your company
Meet your new team of digital service agents: Alexa, Siri and Google Home
USU has a long history supporting the automotive industry, be it drivers, manufacturers and suppliers, dealers, or mechanics. The biggest names in the industry manage their knowledge with our solution. Learn how they’ve integrated USU Knowledge Management in their support strategy and lowered costs while increasing service quality.
Learn moreThere are a wide range of direct and indirect benefits to introducing KMS in your organization. These include:
Faster search, centralized data and decision trees mean more calls are solved the first time.
With predictive search, interactive troubleshooting and one place to look, agents can resolve issues faster.
Built-in e-learning means agents can train where they work, learning both the tool and content simultaneously reducing onboarding by days and even weeks.
Multilingual and multi-market support make international service a breeze.
With all your service channels connected to a single source of truth, you can manage them in one place with no duplicate effort.
Advanced analytics help identify search and issue trends, find content gaps and ensure self-service for the most frequent issues.