2025 Gartner® Voice of the Customer for SaaS Management Platforms

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We’re proud to be featured as an Aspiring Vendor in the latest Gartner® Voice of the Customer for SaaS Management Platforms report. The report analyzes user feedback on eight SaaS management tools collected over the past 18 months. Gartner® organizes verified Gartner Peer Insights™ reviews into categories such as overall experience, product capabilities, and support/delivery quality.
The Voice of the Customer report gives IT decision-makers a practical view—directly from real users—to help them choose the right vendor.
How customers rate us
📌 4.5 out of 5 stars overall
📌 89% would recommend USU
📌 Customer support rated above average
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Why it matters to you
Being included in this report highlights how much our customers value the benefits of our SaaS management solutions—from cost transparency and license optimization to enhanced security through shadow IT detection.
With USU SaaS Management, you benefit from:

Automated SaaS management processes
The ability to manage complex organizational SaaS landscapes
High security and compliance standards through our multi-cloud strategy and dedicated data center in Germany

See how USU compares to other vendors—and find out what our customers are saying about us.
 
(Disclaimer)
Gartner, Voice of the Customer for SaaS Management Platforms 02 December 2025, Tom Cipolla, Dan Wilson, Lina Al Dana
GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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