ITAM Managed Services

IT Asset Management (ITAM) ensures structured governance of software and hardware assets across their lifecycle. With ITAM Managed Services, organizations maintain continuous compliance, optimize software spend and improve visibility without overloading internal IT teams.

USU combines a proven ITAM platform with certified managed services – delivering automation, AI-powered analytics, and expert advisory in one integrated model. The ITAM Managed Services are modular and tailored to your company’s specific needs. We offer both individual service modules and complete solutions to optimize your software license management. Our ITAM Managed Services are tool-agnostic and can be delivered:

Using the USU SAM tool
Integrated into a third-party environment
Entirely independent of the tool, based on customer preference

What’s included in our ITAM Managed Services

Application management

Benefit from key services like user access management, application checks, updates and patches—so you stay secure, compliant and get the most from every license.

Interface & data quality management

Rely on clean, trustworthy data thanks to interface monitoring, managed data quality and integration and lifecycle services—so your license management runs smoothly and accurately.

Entitlement & contract management

We track your licenses, contracts and usage proactively—so you stay compliant, avoid overspending and make smarter software decisions.

Compliance management

Our compliance management services help you stay audit-ready by analyzing usage, managing downgrade paths and optimizing licenses—so you avoid risks and reduce costs.

Service		Enterprise	Premium	Essential
Application Management	User Access Management	yes	yes	yes
	Application Check	yes	yes	yes
	Updating & Patching (on-prem only)	yes	yes	yes
	CatalogPlus Update Service	yes	yes	yes
Interface & Data Quality Management	Interface Monitoring	yes	yes	yes
	Data Quality Management	yes	yes	yes
	Process, Integration & Lifecycle Services	yes	yes	yes
Vendor Onboarding	Onboarding Technical Inventory	yes	yes	yes
	Onboarding Commercial Inventory	yes	yes	yes
	Initial Compliance Build	yes	yes	yes
Inventory & Demand Management	Coverage Analysis	yes	yes	no
	Technical Inventory Maintenance	yes	yes	no
	Demand Configuration	yes	yes	no
Entitlement & Contract Management	Data Analysis & Upload	yes	yes	no
	Data Clearing	yes	yes	no
	Commercial Inventory Maintenance	yes	yes	no
Compliance Management	Downgrade Path Management	yes	no	no
	Optimization Services	yes	no	no
	Compliance Analysis	yes	no	no
Enablement	Training	yes	yes	no
	Knowledge Transfer Sessions	yes	no	no

Specialized in complex IT environments

We help global enterprises manage hybrid IT by increasing transparency, strengthening governance and driving sustainable cost optimization.

Technology and expertise combined

Our managed services combine a powerful IT asset management platform with automation, AI insights and expert support to scale your ITAM operations.

Proven ITAM experience

For over 20 years, USU helps customers control complex IT, optimize licenses and keep compliance reliable.

Specialized in complex IT environments

We help global enterprises manage hybrid IT by increasing transparency, strengthening governance and driving sustainable cost optimization.

Technology and expertise combined

Our managed services combine a powerful IT asset management platform with automation, AI insights and expert support to scale your ITAM operations.

Proven ITAM experience

For over 20 years, USU helps customers control complex IT, optimize licenses and keep compliance reliable.

Frequently asked questions

What are Managed Services for IT Asset Management?

ITAM Managed Services are outsourced IT asset management services delivered by certified experts who continuously monitor, optimize and govern software and hardware assets on your behalf.

What are the benefits of Managed Services for SAM or ITAM?

They take pressure off your internal teams, improve data quality and help cut license costs. At the same time, they reduce risks like under- or over-licensing and boost your audit readiness.

When should you consider Managed Services for SAM or ITAM?

If you’ve lost track of your IT assets, audits are a hassle or licenses aren’t used efficiently, managed services give you clarity fast—and drive long-term optimization.