ITAM Managed Services Free Trial

The Managed Service defines certain deliverables that are provided on a regular basis during the service term. The SLA specifies which services are provided automatically and proactively, and which services must be actively requested by the customer.

The advantage of the Managed Service is that recurring activities don’t have to be evaluated and billed separately each time; instead, the scope of services is agreed for a longer period at a fixed price.

At the beginning, the Managed Service is set up. We ensure that technical service interfaces are active and that all proactively delivered activities are scheduled. After that, the regular execution of activities begins. Regular communication between the Service Manager and your responsible contacts ensures that feedback is exchanged on a regular basis so that your satisfaction with the results is ensured.

We offer a free trial package for our SAM Managed Services. You can take advantage of this offer if you meet the following requirements:

• You have an active license of USU SAM for Clients & Datacenter or an equivalent product.
• You do not currently have an active SAM Managed Service.
• Your company has not yet used the trial offer (e.g., from another team).
• You allow the activation of the Service Exchange interface and the connection to our central technical monitoring.
• You grant our employees the necessary access to your environment (if not already in place).
• Standard implementation passed
• Trial scope is based on your current setup, specifically:
  • The connectors that are already in place, and
  • The current configuration/environment as it exists today

The Managed Service trial offer ends automatically when the trial period expires. You will not incur any costs and you do not have to actively cancel. If you wish to continue the Managed Service, you will receive an appropriate offer from us.

At the end of trial period we will conduct a review meeting presenting the results of what the service has been delivered, giving recommendations for the future and discussing potential offers.

There are a few activities that take place entirely in the background, such as technical monitoring of interfaces. No logs are created for these. However, most services are documented by us in tickets, through which we can show you the specific service delivery and the associated processing times. You will regularly receive evaluations of the processing of these automatically documented tickets as well as those you have manually created. 

We require active participation throughout the trial/engagement. For example:

• If we request license invoices (to load for a vendor), we’ll need them provided in a timely manner.
• Some activities will still require customer-side support and action. For instance, if interface monitoring identifies an issue (e.g., expired credentials), you’ll need to complete the required steps on your end to restore access/connectivity.

Based on our expertise we recommend you to involve:

• A Project Manager to coordinate timelines, stakeholders, and follow-ups.
• A business stakeholder with buy-in (decision-maker or sponsor) who can review outcomes, see the value delivered, and support next steps based on the trial results.