Carmen Hermle

Carmen began her career at USU in 2016 first at their European headquarters and now in the United States. She graduated from California State University and has lived in Australia, Germany and America. She currently lives in Boston and is focused on knowledge management, particularly in the Salesforce ecosystem.

Published articles:

7 Step Checklist for Choosing a Knowledge Base

11.01.2021 |

The best knowledge base software delivers measurable improvements for customer service teams struggling with information overload, long AHT and inconsistent...