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2026 Gartner® Voice of the Customer for Infrastructure Monitoring Tools
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What's in the report
Market Scope
Built for AI Infrastructure
Vendor Evaluation
USU is an Aspiring Vendor
How Gartner® Evaluates Infrastructure Monitoring Vendors
IT teams increasingly operate hybrid and multi-cloud environments alongside traditional infrastructure.
The 2026 Gartner® Voice of the Customer for Infrastructure Monitoring Tools provides a customer-driven view of the market.
The report evaluates seven vendors based on feedback from their end users, covering User Interest and Adoption as well as Overall Experience.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from USU GmbH.
USU in the 2026 Voice of the Customer
We're proud to be named among the 7 vendors in this Voice of the Customer for the second consecutive year. We feel this is a recognition of the reliability our customers depend on every day. Reviewers give USU an 83% willingness-to-recommend score.
USU IT Monitoring at a glance
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Multi-cloud monitoring: Monitor public, private, hybrid and on-premises environments centrally with one solution.
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AI-supported observability: Spot faults early and keep your systems running reliably.
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Optimized event management: Intelligent event, ticket and service correlation means fewer tickets and better SLAs.
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Real-time dashboards and reports: Track performance, utilization and disruptions with precise analyses for well-founded decisions.
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Modular and automated: Adapt the solution to your systems, automate processes and apply updates without interruption.
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Multi-channel alerting and end-to-end support: Reach the right people through all relevant channels, from initial analysis through ongoing operation.
Get the 2026 Gartner® Voice of the Customer for Infrastructure Monitoring Tools.
See how seven infrastructure monitoring vendors are evaluated by their customers and discover where USU is recognized.
Gartner, Voice of the Customer for Infrastructure Monitoring Tools, 15 October 2026, By Peer Community Contributor.
GARTNER and Peer Insights are trademarks of Gartner and/or its affiliates.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
