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Solutions

Manage CloudEnsure efficient, secure, and cost-effective cloud operations.

Optimize IT CostsGet cost transparency and make sure you don't overspend.

Manage IT RisksActively manage your risks and prevent critical incidents.

Maximize IT EfficiencyBoost efficiency with standardization and automation.

USU Solution - Optimize Customer Service

Optimize Customer ServiceAutomate to deliver more with less.

USU Solution - Improve Employee Experience

Improve Employee ExperienceEnsure efficient, secure, and cost-effective cloud operations.

Utilize AIUnlock the potentials of AI in your enterprise.

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2025 Gartner® Market Guide for IT Financial Management Tools

Smarter Decisions Start With Clear IT Cost Transparency

Products

IT Service Management

Plan, deliver and manage your IT services with ease. Effectively manage your IT service delivery with a proven all-in-one solution.

IT Service Desk

All-in-one, modular solution for your IT.

IT Self-Service

Innovative solutions for IT support.

IT Service Catalog & SLA

Provide services to your customers.

IT Asset Management

Reduce costs & IT risks, stay compliant.

IT Change & Configuration Management (CMDB)

Overview of your IT infrastructure.

IT Service Portfolio & Design

Manage IT services over their entire lifecycle.

IT Project Portfolio Management

Gain control of your IT landscape.

Governance, Risk & Compliance

Enforce your IT strategy & reduce risks.

IT Financial Management

Plan, deliver, manage your IT services.

Enterprise Service Management

Build an intelligent digital workplace.

IT Asset Management

Smart IT Management: Lower Costs, Minimize Risk.

IT Asset Inventory

Full transparency across all IT assets.

Software Asset Management

AI-driven license management.

IT Asset Supplier & Contract Management

Manage the lifecycle of your IT assets.

SAM for SaaS

Cut SaaS costs and avoid sprawl.

IT Asset Cost Transparency

Gain visibility into all IT costs.

SAM for Clients & Datacenter

License management of large vendors.

IT Asset Portfolio Management

Control your entire portfolio.

SAM for SAP® Software

Manage SAP licenses better.

Hardware Asset Management

Security, efficiency and compliance.

ITAM Managed Services

Continuous services and support.

Customer Service Knowledge Management

More than just a knowledge base.

Knowledge Center

Knowledge management that works your way.

Knowledge Self-Service

The response to modern customer needs.

Chatbot

Scale self-service with intelligent chatbots & 24/7 service.

Knowledge Analytics

Simple and fast reporting.

AI Agents

Boost productivity with AI agents that create, validate and deliver knowledge.

Knowledge Integrations

Seamless access to your knowledge.

IT Monitoring

One Platform to Monitor Your Entire IT Infrastructure.

IT Event Management

360° IT Monitoring with Event Correlation & SLA Optimization.

System Monitoring

Automated operation of your entire IT infrastructure.

Cloud Monitoring

Efficient Cloud Monitoring for Apps, Services & Processes.

Container Monitoring

Stable IT Services Through Smart Microservice Management.

End-to-End Monitoring

Enhance IT Service Quality for a Better User Experience.

Service Monitoring

Automated Monitoring for Secure, High-Performance Services.

IT Service Alerting

Reduce outages and downtimes with professional IT alarm management.

Professional Services

Expert insights from the people who created the solution.

FinOps

Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration.

What is FinOps?

Unifying Finance & Operations in IT.

What is BYOL?

How to Optimize Pre-existing Cloud Licenses.

SaaS Management

Understand and make the most of your cloud software.

What is SaaS Management?

Tame your SaaS chaos—why SaaS management matters.

10 Ways to Master SaaS Contract Management

An essential guide with best practices.

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AI-Agents for ITSM

Revolutionize ITSM with AI Agents that automate ticket routing, speed up incident resolution, and elevate user and agent experiences.

More information

Why USU

Company

Careers

Customers

Customer Service Center

Partners

Sustainability & CSR

IT Financial Management at Bosch

Bosch restructured IT services and introduced transparent cost control with USU.

Resources

The Forrester Wave™: Software Asset Management Solutions, Q1 2025

The Best SAM Providers in 2025

Contact

Our Customers

Careers

Customer Service

Let's get in touch

Do you have questions or would like to learn more about our solutions?

Contact

English
Italiano

Idea IT

IDEA IT drives digital transformation as a system integrator with flexible, expert solutions in cloud, security, networking & software.

About the Partner

IDEA IT, your trusted technology partner, guides clients through Digital Transformation with innovative solutions as a System Integrator.

IDEA IT offers customized services in areas such as Cyber Security, Cloud, Advanced Networking, UC, and Software Development, responding with flexibility and expertise to market needs with over twenty years of experience.

Contact

Idea IT

Via Pontina Vecchia, Km. 33

00071 Pomezia RM

Italy

Website

Germany (Headquarter)

USU GmbH
Spitalhof
71696 Möglingen
Tel.: +49 714 14867 0

USA
USU Solutions Inc.
20 Guest St., Suite 202
Boston, MA 02135
Phone: +1 (617) 307-7733

Products

Why USU

Topics

Idea IT

About the Partner

Contact

Idea IT

Products

Why USU

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