USU AI Platform

Built for Trust, Compliance, and Transparency.
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We Empower People with AI

Our AI Platform is the foundation for building AI agents that make life easier for end users, admins, and IT or customer service teams. We design these agents to simplify complex work, deliver accurate insights, and automate tasks to take pressure off your day-to-day work.
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AI Components

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Most AI agents are powered by pretrained transformer models and large language models (LLMs) that work out of the boxno training needed.

For LLMs we use both open-source solutions like LLaMA and Mistral, and commercial providers such as OpenAI, Azure, or Google. 

AI Agents

Explore how AI powers intelligent assistance across our products. Each integration combines domain expertise with responsible AI—ready to work securely within your environment.  


AI Operating Models

Choose how you run your AI: 

  • SaaS: Fully managed by us in secure EU data centers 
  • On-premises: Installed in your environment for complete control 

AI Built for Trust

Trust in AI means having confidence that the system will deliver reliable, accurate, and explainable results—especially in high-stakes or sensitive situations. Trust isn’t built on a single feature—it’s supported by three essential pillars:

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Quality

Accuracy matters. LLMs sometimes generate false or misleading information, known as hallucinations. Our AI platform includes built-in verification and validation layers that check every answer before it’s delivered—especially for sensitive or regulated topics. With USU you can rely on consistent, verifiable results. 

Transparency

Our AI technology is built for full transparency. It works exclusively with our own knowledge and database, ensuring trustworthy and verifiable results. For every answer you can trace insights back to the original datagiving you complete control, clarity and confidence in every AI-generated outcome.

Consistency

Our AI delivers reliable, consistent and repeatable results thanks to robust hallucination protection and access to sufficient, high-quality data.

AI Built for Privacy, Security, and Compliance

The market study AI In IT Operations: Balancing Potential With Data Privacy And Compliance from Forrester Consulting shows that companies struggle with data security/privacy issues and compliance regulations.  

For that reason our AI Platform is developed and maintained entirely by USU. Unless you choose an external LLM provider, our solutions stay fully independent from US or Chinese AI vendors—ensuring your business remains unaffected by global conflicts. 

Whether hosted on-premises or in the cloud, your data always remains in Germany or within the EU. 
You’re fully compliant with GDPR, the EU AI Act, and other European privacy and security regulations. 

“USU takes governance of AI seriously, with the goal of helping organizations safely navigate the rapidly changing landscape of laws and regulations.”

The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025

Download Forrester report
The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025

Driving AI Research and Innovation

We’re shaping the future of trustworthy AI through active research and collaboration. USU is a proud partner in leading research projects.
These research initiatives push the boundaries of real-world AI applications—so our customers benefit from proven, forward-looking technology. 

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Connect your knowledge to LLMs

Create an open-source architecture that lets you easily connect your corporate knowledge with LLM-based conversational interfaces.
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Keep production systems fail-safe

Use AI to keep production systems fail-safe and correct issues automatically.