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IT Asset Management

8 Best Practices for Successful Software License Management

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IT Asset Management

RISE with SAP: Tips to streamline SAP Cloud Licensing

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IT Monitoring

“3 – 2 – 1 – Licensable” - A Quick Guide to Docker Licensing

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Trends

The Spotify Model: Magic Bullet or Overrated?

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IT Monitoring

How optimization of data centers can reduce carbon footprint

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IT Asset Management

Top 10 IT Asset Management Tools in 2025: Compare USU, Flexera, ServiceNow & More

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Trends

DEI as a Success Factor: Why Trump’s Attack on Diversity is a Self-Defeating Move

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FinOps

Key Takeaways from the State of FinOps 2025 Report

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IT Asset Management

How ECC User Authorizations Affect the Cost of S/4 HANA Licenses

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IT Asset Management

Optimize Your SAP Licenses then Start the S/4HANA Migration

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IT Asset Management

How to Deal with SAP Indirect Access in 7 Steps

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Knowledge Management

How Does Poor Knowledge Management in Customer Service Break Operational Efficiency?

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IT Service Management

The New ITIL 4 Practices – And What They Mean in Practice

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IT Service Management

ITIL 4 - New Concepts, More Service Value

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Knowledge Management

5 Types of Badly Written Knowledge Base Articles

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Trends

Understanding Oracle Java SE License Cost

All Articles

How Does Poor Knowledge Management in Customer Service Break Operational Efficiency?

Thursday, February 5, 2026

Gartner Names USU as a Representative Vendor in the 2025 Market Guide for Customer Service Knowledge Management Software

Tuesday, August 5, 2025

How to Choose a KCS or non-KCS Knowledge Management Approach

Tuesday, March 9, 2021

5 Best Practices on How to Implement a Knowledge Base

Tuesday, February 16, 2021

3 reasons to use a Knowledge Base with Salesforce Lightning

Wednesday, January 27, 2021

7 Step Checklist for Choosing a Knowledge Base

Wednesday, January 27, 2021

3 Ways Contact Centers Add Value in Companies

Wednesday, January 27, 2021

Chatbots: Does the investment pay off for companies?

Chatbots 2020: Does the Investment Pay Off for Companies?

Thursday, September 24, 2020

5 Types of Badly Written Knowledge Base Articles

Thursday, May 14, 2020

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