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Resources Content for Smart IT & Customer Service Management

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Study

The Top Global Vendors for IT and Enterprise Service Management 2025

Download the Research in Action Vendor Selection Matrix™ 2025 for ITSM and ESM in the – featuring trends, a Top 20 ranking, and recognition for USU.
Flyer

Experience the Future of IT Event Management with the new USU Event Correlation App

Automate your processes and benefit from precise rule definitions that monitor incoming events and automatically trigger actions.

Service-centric IT Organization – Development of a Service Catalog

This white paper provides you with a practical guide for the step-by-step development of a service catalog. It is intended to provide initial…
Flyer

Spotlight Artificial Intelligence

What opportunities does Artificial Intelligence offer IT management to free up resources for value-adding activities? We identified six fields of…
White Paper

Service Desk Excellence

The implementation of a new ITSM tool can significantly contribute to increasing efficiency and effectiveness in the service desk and boost your…
Flyer

USU’s portfolio for IT and Enterprise Service Management

The USU solution for IT and enterprise service management enables the digitalisation and automation of all of a company's service processes.
E-Book

Smart Guide: ITSM as SaaS in the Fast Lane

An IT Service Management (ITSM) solution as Software-as-a-Service (SaaS) offers many benefits to organizations that may not have the resources to…
E-Book

eBook: Digital Employee Experience DEX

Learn more about the use of ITSM and ESM tools for optimised digital workflows
On Demand

USU Strategy Xpert Talk: Everything as a Service

Virtual Panel Discussion with Dr. Benjamin Strehl & Guest Experts about Digitalization as the Disruptor of Customer Experience
📍
Online
White Paper

The practical impact of ITIL 4 - Part 2

The practical impact of ITIL 4 - Part 2: The new practices
White Paper

The practical impact of ITIL 4 - Part 1

The practical impact of ITIL 4 - Part 1: Concepts and organization
White Paper

Ticket Correlation

Read in our solution paper how our solution can help you with this problem and how you can save a lot of effort and costs.