Resources Content for Smart IT & Customer Service Management

This set of criteria helps you identify potential ITSM tool vendors.

This detailed catalog supports you in requesting a quotation/tendering and in selecting an ITSM tool.

This guide, with detailed examples drawn from real Request for Proposals, will help you create a high-quality RFP for your Knowledge Management…

This spreadsheet helps you assess IT monitoring tools on the basis of detailed requirements. It is sent to the vendor in the course of an invitation…

This spreadsheet helps you conduct a rough assessment of ITM tools so that you can draw up a long list. The tools identified in that are assessed in…