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Manage Cloud

Ensure efficient, secure, and cost-effective cloud operations:

- Migrate to the Cloud successfully
- Run the Cloud efficiently
- Optimize Your Cloud spend

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Optimize IT Costs

Get cost transparency and make sure you don't overspend:

- Achieve Financial Transparency
- Optimize Cloud Spend
- Reduce Software Spend

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Manage IT Risks

Actively manage your risks and prevent critical incidents:

- Improve Governance, Risk & Compliance
- Increase IT Security
- Secure IT Changes
- Monitor Business Critical Applications

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Maximize IT Efficiency

Increase internal efficiency through standardization, automation and outsourcing:

- Increase IT Visibility
- Standardize IT Service Portfolio
- Automate IT
- Outsource Routine Tasks

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Optimize Customer Service

Deliver better services with less effort through digitalization and automation:

- Offer Digital Service Channels
- Use High-quality Knowledge
- Automate Customer Service Processes

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Improve Employee Experience

Provide your employees with digital enterprise services and communication channels:

- Offer Self-Services
- Monitor End-User Experience

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Utilize AI

Unlock the potentials of AI in your enterprise:

- Use AI in Customer Service
- Use AI in IT Service Management
- Use AI in IT Asset Management
- Use AI in IT Monitoring

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IT Service Management
IT Service Management (ITSM)

Plan, deliver, and manage your IT services with ease. Effectively manage your IT service delivery with a proven all-in-one solution

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What is ITSM?
Our ITSM starter package: "Ready in 5 weeks"
What is ITIL?
USU IT Service Management - IT Service Desk
IT Service Desk

The all-in-one, modular solution for your IT support

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What is ITSM?
USU IT Self-Service Management
IT Self-Service

Innovative Solutions for IT Support

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What is ITSM?
USU IT Service Management - IT Service Catalog & SLA
IT Service Catalog & SLA

Display available services so your customers can access them

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What is ITSM?
IT Asset Management
IT Asset Management

Manage your IT resources to reduce costs, maintain software compliance and minimize risks

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Featured Content
Software Auditing - A Guide for Successful Preparation
What is BYOL? - How to Optimize Pre-existing Cloud Licenses
What is IT Asset Management?
USU IT Service Management - IT Change & Configuration Management
IT Change & Configuration Management

Comprehensive overview of your IT infrastructure

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Featured Content
What is ITSM?
USU IT Service Management - IT Service Portfolio & Service Design
IT Service Portfolio & Service Design

Manage business and IT services over their entire lifecycle

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What is ITSM?
USU IT Service Management - IT Project Portfolio Management
IT Project Portfolio Management

Gain Control of your IT Landscape

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What is ITSM?
IT Governance, Risk & Compliance
Governance, Risk & Compliance

Effectively enforce your IT strategy and reduce risks

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What is ITSM?
USU IT Service Management - IT Financial Management
IT Financial Management

Plan, deliver, and manage your IT services with ease

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What is ITSM?
What is FinOps?
USU Enterprise Service Management
Enterprise Service Management

Build an intelligent digital workplace

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Employee Service Management
Customer Service Management
What is ITSM?
USU Customer Service Knowledge Management
Customer Service Knowledge Management

More than just a knowledge base

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Featured Content
What is knowledge management?
Mastering Knowledge Bases: A Comprehensive Guide
Customized features for your service success
USU Knowledge Center
Knowledge Center

The knowledge platform that adapts to your requirements. Not the other way around.

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Featured Content
What is Knowledge Management?
USU Self-Service
Knowledge Self-Service

The response to modern customer needs

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Featured Content
What is Knowledge Management?
USU Knowledge Management Chatbots
Deliver Scalable Self-service with Intelligent Chatbot Software

Increase engagement with 24/7 interactive support

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What is knowledge management?
USU Knowledge Analytics
Knowledge Analytics

Simple and fast to an individual reporting

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Featured Content
What is Knowledge Management?
IT Asset Management
IT Asset Management

Manage your IT resources to reduce costs, maintain software compliance and minimize risks

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Featured Content
Software Auditing - A Guide for Successful Preparation
What is BYOL? - How to Optimize Pre-existing Cloud Licenses
What is IT Asset Management?
USU IT Asset Inventory
IT Asset Inventory

Get full transparency of what you use. Both software and hardware, on-prem and in the cloud

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What is IT Asset Management?
IT Asset Portfolio Management

Optimize and protect your software estate

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Featured Content
What is IT Asset Management?
USU IT Asset Supplier
IT Asset Supplier & Contract Management

Management of IT assets in your company over the entire life cycle

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What is IT Asset Management?
USU IT Asset Cost Transparency
IT Asset Cost Transparency

Optimization of IT expenditure through transparency of IT asset costs

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Featured Content
What is IT Asset Management?
USU Hardware Asset Management (HAM)
Hardware Asset Management (HAM)

Track and manage your hardware assets to maximize security, efficiency, and compliance

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Featured Content
What is Hardware Asset Management?
What is IT Asset Management?
USU Software Asset Management
Software Asset Management

Benefit from the superpowers and create more value in your IT estate with our certified SAM Tool

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Featured Content
What is Software Asset Management?
10 Ways to Master SaaS Contract Management
When you should consider changing SAM tools
Software Audit - A Guide for Successful Preparation
What is IT Asset Management?
SAM for SaaS

See the whole SaaS picture and save costs up to 30%

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Featured Content
What is Software Asset Management?
SAM for Clients & Data Center

Your strategic solution for reliable software asset management

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Featured Content
What is SAM?
SAM for SAP® Software

Understand SAP compliance, manage license use and optimize costs

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Featured Content
What is SAM?
USU Software Asset Management Services
Software Asset Management Services

SAM services designed around you

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Featured Content
What is IT Asset Management?
IT Monitoring
IT Monitoring

Everything in view, everything under control: Monitor your entire IT infrastructure with a single solution

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USU IT Monitoring - IT Event Management
IT Event Management

Full 360° monitoring of your IT operations with centralized event correlation, SLA optimization, and ticket reduction

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What is Server Monitoring?
USU IT Monitoring - System Monitoring
System Monitoring

Automated operation of your entire IT infrastructure

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Capacity Managment
What is Server Monitoring?
USU IT Monitoring - Cloud Monitoring
Cloud Monitoring

Efficiently automate monitoring of all your cloud applications, services, and processes

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Container Monitoring

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USU IT Monitoring - Ent-to-End Monitoring
End to End Monitoring

Improve quality and monitoring of your IT services for the best user experience

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USU IT Monitoring - Service Monitoring
Service Monitoring

Ensure efficient, automated monitoring and secure performance and availability of your services and processes

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USU IT Monitoring - Service Alerting
IT Service Alerting

Reduce outages and downtimes with professional IT alarm management

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USU IT Monitoring - Professional Services & Training
Professional Services & Training

Expert insights from the people who created the solution

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USU FinOps
Cloud Management

Your path to greater cost awareness, sustainability and efficiency in the cloud

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Featured Content
What is FinOps?
What is BYOL? - How to Optimize Pre-existing Cloud Licenses
USU Cloud Management - Cloud Cost Management
FinOps

Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration

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Featured Content
What is FinOps?
What is BYOL? - How to Optimize Pre-existing Cloud Licenses
USU Software Asset Management - SaaS Optimization
SaaS Management

Understand and make the most of your cloud software

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Featured Content
What is Software Asset Management?
10 Ways to Master SaaS Contract Management
What is SaaS Management?
What is FinOps?
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USU Newsletter - News & Trends

Register for monthly updates on current market trends, industry events and for exciting insights into IT and customer service topics.

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USU Solutions Inc.
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Tel.: +49 714 14867 0

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